Our Strength is in the Power of Our Collective.

Columbo questions come from the old TV detective series that ran for more than 30 years - with Detective Columbo's beige raincoat, disheveled hair, and his seemingly scatter-brain style. His signature moment was just as he was leaving a room or a scene, he would turn back and ask the suspect one last killer question. Often, this would catch the suspect off guard and Columbo would end up solving the case. There's no such thing as a dumb question - if the answer is worth knowi

For many organizations, now is a time of uncertainty, especially when understanding the future of the workplace, and how to design a work...

We're very proud to announce that Tony Johnson, 4xi’s Chief Experience Officer (CXO) in residence, has just extended his Certified...

Safety and sanitation have become the watchwords in the ever-evolving sense of “place.” While always a priority, the pandemic has...

The past 2 years have been unprecedented in many ways but will never be forgotten for the upheaval and loss created by what might become...

4xi Research Report: U.S. Senior Living Market We have compiled this report focused on foodservice and hospitality operators wanting to...

As we enter into the holiday season, it's a time for us to send good wishes to all - to our family, our friends, loved ones, colleagues,...

At 4xi, we believe in the constant search for knowledge and learning. We believe in the importance of understanding the perspectives of...

Welcome to 4xi's latest team member, Melanie Corey-Ferrini, a world-class strategy, design, and innovation expert adding Design for Life:...

In this episode of Ignite Your Service Customer Experience Academy, 4xi's Chief Customer Experience Officer, Tony Johnson talks CX with...

In times when a regular strategy just won’t do, organizations need to connect with the core of who they are and what sets them apart. Can...

Never in the history of humankind has there been a more pressing need to drive change in behaviors that protect our environment and...

Many organizations large and small can get lost when it comes to strategic partnerships and growth. Understanding your core strengths, weaknesses, identifying your Ideal Clients, their characteristics, where they are, in what industries, what's the best fit for your organization now, and into the future, are all fundamentals for your future success and growth. Sales teams can get stuck just filling the pipeline and meeting the quarterly or annual quotas that drive commissions

Without the ability to see what is happening within your business there is no way to anticipate opportunities and drive success. Customer...

In a quandary about how to attract, retain, and engage with your customers? Are you looking for strategies that get you the results you...

Saying thank you always goes such a long way, and now, more than ever before. For many, isolation at home and away from colleagues, often...

Perhaps you’ve heard the saying that "employees don’t leave companies - they leave their boss”. I tend to believe this is true in most...

For most organizations, the first point of contact with clients and prospects is either through the website or for those wanting to know...

According to the 2021 Global State of Hospitality Industry Report conducted by Lightspeed, half of restaurant operators are planning to...

Tony Johnson is 4xi's Chief Experience Officer in Residence. He is a world recognized Customer Experience thought leader, a master...