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4xi Expands Customer & Employee Experience Practice

The very best teams continue to evolve and build their combined talents. At 4xi we believe that our strength is in the power of our collective, and together we have the ability to ultimately deliver greater impact far beyond the sum of the parts.

That means a team that brings relevant expertise and capacity so that we can deliver superior experiences to our clients and customers. 4xi welcomes two accomplished leaders to the 4xi Human Experience team:

Jay Zweibaum brings a wealth of experience with over 30 years in the hospitality field. He has held various operational and functional roles in the United States, United Kingdom, Continental Europe, Asia, and South America.

Delivering a consistent and positive Customer (CX) and Employee Experience (EX) will not only drive top-line revenue but deliver bottom-line profit too. CX and EX are no longer nice to have but imperative for businesses to succeed and thrive in today's hyper-competitive markets.

Jay is well versed in operational processes and systems as well as supply chain management, labor relations, and back-of-house management. He has led high-performing teams in more than 20 countries, focusing on both corporate client satisfaction, and customer experience.

He has worked in the management and administration of foodservice in contract services, restaurants, retail, hotels, and senior living for companies including Aramark and Holiday Retirement, as well as within his own consulting firm.

Jay’s background in operational excellence is second to none. We are excited to add his expertise within the world of healthcare, senior living, and foodservice to our growing roster of global talent and expertise.
Jay is available to consult on a variety of topics, including foodservice, healthcare, operational excellence, and senior living. 


Thérèse Garner joins 4xi after an illustrious career with the likes of CX giants Walt Disney World, Hilton, Great Wolf Lodge, and Aramark.

Thérèse is a skilled project manager and relationship builder, with a major focus on the customer experience within the service industry.

She has worked across Retail, Hotels, Healthcare, Corporate Dining, and Higher Education and has a strong background in training and development as well as guest experience management, and leadership coaching.

Thérèse was instrumental in bringing new venues and properties online at Walt Disney World and Great Wolf Lodge. Her most recent role was as a Service Excellence Trainer for Aramark Corporation, where she helped lead the development and scaling of their CX training platform.

Therese is a great fit for the 4xi team and we are thrilled she has joined our group. Her background in hospitality and training is a fantastic addition to our Customer Experience practice. - Tony Johnson, 4xi's Chief Experience Officer
Thérèse can help your organization through in-person or virtual employee skills training, leadership development, or assessment of your current customer experience practices.


4xi Global Consulting & Solutions continues to grow our team, our expertise, and the power of our collective. from operations coaching to growth advisory, from sustainability to design, to customer experience, 4xi provides a whole range of programs, solutions, and fractional leadership support for organizations seeking to attain their next level of greatness.

Learn more at or email us at:

Inspiring a brighter future, together.

4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side creating an impact in the Human Experience (HX) for people at work, in education, rest, and at leisure.

We believe in a people-first, experience-led philosophy, whether client, employee, or guest – their experience is the fundamental foundation of success.

We work with corporations, service providers, and innovators:

  • Strategic Advisory

  • Design4Life©: Environmental, Physical, and Experiential Design

  • Global Amenities Strategy, Design & Operations

  • Human Experience: Customer (CX) & Employee (EX)

  • Training & Development

  • TRUE NORTH©: Strategic Partnership & Growth

  • Explorers Innovation Directory: Gateway to Innovation

  • Sustainability Simplified©: Supply Chain & Innovation

  • Market Research Reports & Benchmarking

Our Strength is in the Power of Our Collective.

4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.

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