Evolving Experiences

Nov 145 min read

Insights To Action: Make Your CX Data Work For You

We believe in the power of the collective and in the power of intentional, data-driven decision making.

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Sep 183 min read

Customer Insights Matter! Customer Experience Survey, 2024

We look forward to hearing from you and sharing the insights with you once you have completed the 2024 4xi CX Survey.

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May 75 min read

Unlocking Hospitality: EX = CX

Becoming a commodity is a business death sentence in today’s evolving economy. It not only relegates you to competing on price alone...

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Oct 30, 20235 min read

Unmasking Customer Experience (CX)

I love Halloween – and I love Customer Experience (CX) even more. In the world of CX we often find valuable lessons in unexpected places....

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Sep 12, 20236 min read

Positivity is Contagious

I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But...

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May 8, 20235 min read

Be a CX Powerhouse Through Personalization

With all due respect to movie classic The Godfather, the line “It’s not personal, It’s strictly business” isn’t the best approach in...

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Feb 26, 20233 min read

Customer Service Academy Podcast with 4xi's Barbara Boden and Ann McNally

Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...

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Dec 14, 20225 min read

Focus On People – and Don’t Let Up

Today’s journey of experience is ever evolving and that is what makes it such an opportunity for differentiation. As we continue to move...

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