Our Strength is in the Power of Our Collective.

A new 4xi perspective on the nine organizational personalities, the strength that quietly becomes each one's undoing, and why your workplace strategy keeps buying the right thing for the wrong organization.

Last year we published our CX Insights Report and we predicted where Experience (X) was heading. We got some right, we got some wrong, but we are still putting all of our chips on People. The area that most often has the most student interaction is the dining program – and with that brings the chance to bring people together and foster relationships that last a lifetime.

"We apologize for the inconvenience." Possibly the four most overused words in customer service. They're usually delivered with a sympathetic smile, a rehearsed script, and just enough sincerity to make you wonder whether anyone actually believes them.

Higher Education is in flux in most areas – and that includes the auxiliary services that serve as the more retail or student (guest) facing aspects of campus. This could be the dining services, parking, bookstores, retail shops, and merchandise. The area that most often has the most student interaction is the dining program – and with that brings the chance to bring people together and foster relationships that last a lifetime.

Over the past several weeks, I’ve written about the Workplace Experience System and the four elements that shape how work actually happens: environment, work design, leadership, and enablement systems.

AI (Artificial Intelligence) is a balancing act between efficiency and empathy - but is a must have to compete in business and customer experience.

Over the past several weeks, I’ve written about the Workplace Experience System and the four elements that shape how work actually happens: environment, work design, leadership, and enablement systems.

The Definition of Hospitality (and Why It’s Harder Than You Think)

Hospitality is a key differentiator for your brand and will help you build customer loyalty and sales growth.

The most powerful way to improve the guest experience is to be out in your business working with your teams to deliver excellence.

With AI and technology so prevalent in the market, true connections matter. Embrace gratitude, listening, empathy, and connection to drive growth for your organization.

In an era where your competition is one click away and guest expectations evolve overnight, Customer Experience (CX) has moved from buzzword to business imperative.

"Any customer can have a car painted any color that he wants so long as it is black."

Customer experience is your key differentiator and sales driver.

Strategic blue print to driving global consistency in workplace design.

5 tips to improve your customer experience. Improving customer experience will improve your sales and you customer retention.

We are proud to announce the release of our annual customer experience (CX) insights survey.

So, let’s take a moment to step back and talk about where you are right now – and what you need to do next – to be ready for 2025.

We believe in the power of the collective and in the power of intentional, data-driven decision making.

We look forward to hearing from you and sharing the insights with you once you have completed the 2024 4xi CX Survey.