Our Strength is in the Power of Our Collective.

Most organizations don’t struggle to collect feedback. They struggle to interpret it

At a basic level, employees are looking for four things: 1. What is changing 2. Why it is changing 3. When it will happen 4. Why it matters

This post starts a new series on reducing friction at work - focusing on how organizations move from feedback to action.

Over the past several weeks, I’ve written about the Workplace Experience System and the four elements that shape how work actually happens: environment, work design, leadership, and enablement systems.

The final element is enablement systems - the tools, technology, and operational structures that make work possible at scale.

AI (Artificial Intelligence) is a balancing act between efficiency and empathy - but is a must have to compete in business and customer experience.

In my previous posts, I introduced the Workplace Experience System and explored how environment and work design shape the way work gets done. The next element is leadership — and it is often the most influential, and the least explicitly addressed.

The next element is work design, and in many ways, it’s where workplace experience is either strengthened or undermined.

Over the past several weeks, I’ve written about the Workplace Experience System and the four elements that shape how work actually happens: environment, work design, leadership, and enablement systems.

The Definition of Hospitality (and Why It’s Harder Than You Think)

Hospitality is a key differentiator for your brand and will help you build customer loyalty and sales growth.

The most powerful way to improve the guest experience is to be out in your business working with your teams to deliver excellence.

Strategic blue print to driving global consistency in workplace design.

Small site solutions and lounge activation for employers, workplace experience groups, building owners, and service providers.

Like Nature vs Nurture, Confidence vs. Success, chicken or the egg, the "Who versus the What" is one of those loops is often overlooked...

Having clear and well-defined goals is essential for a successful WPx strategy. Clarity regarding your strategy goals is crucial for achievi

Why taking a hard look at your company's service and amenities plan is critical to your firm's long-term success. No matter the size, industry, or goals of your company, building out the best possible workplace experience (WPx) needs to be front and center in your thinking. If it isn't you may want to step back and think about the level of priority being placed on employee satisfaction, customer satisfaction, productivity, work-life balance, recruiting, and retention within

Today almost any discussion concerning corporate campuses and facilities quickly moves from the physical building and campus to the services and amenities being offered. Now more than ever just as much effort and thought is going into the services and amenities being offered on campus as there is in the actual design, restructuring or managing of campus space. The focus on the Workplace Experience and improving it is critical to any company’s success. Today you want to ha

In today's fast-paced work environment, technology has revolutionized the way we work. One of the most significant advancements has been...

According to investment banking firms, including Keefe, Bruyette & Woods there are warning signs on the horizon, especially for the...