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EVOLVING EXPERIENCES©

OUR APPROACH TO EMPLOYEE (EX) & CUSTOMER EXPERIENCE (CX)

TONY JOHNSON IS 4xi's CHIEF EXPERIENCE OFFICER AND LEADS OUR EVOLVING EXPERIENCES© PRACTICE FOCUSED ON TRANSFORMING THE HUMAN EXPERIENCE (HX), AND BUSINESS PERFORMANCE THROUGH EMPLOYEE (EX) AND CUSTOMER EXPERIENCE (CX).

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EMPLOYEE EXPERIENCE STRATEGY

Creating am EX strategy hand in hand with your business imperative, sharing, learning, teaching, and tools.

 

CUSTOMER EXPERIENCE STRATEGY

Focus on your customers and their needs, and how do you drive optimum levels of experience, satisfaction and loyalty.

 

CULTURE CHANGE

Embracing a Human Experience, people-first approach requires engagement and winning hearts and minds.

 

TRAINING & PLAYBOOKS

Feet on the ground practical training and support for your team, and the materials that memorialize the strategy.

 

MEASUREMENTS OF SUCCESS

No program can be successful without the correct measurements and data that align with your imperatives.