TONY JOHNSON IS 4xi's CHIEF EXPERIENCE OFFICER AND LEADS OUR EVOLVING EXPERIENCES© PRACTICE FOCUSED ON TRANSFORMING THE HUMAN EXPERIENCE (HX), AND BUSINESS PERFORMANCE THROUGH EMPLOYEE (EX) AND CUSTOMER EXPERIENCE (CX).
EMPLOYEE EXPERIENCE STRATEGY
Creating am EX strategy hand in hand with your business imperative, sharing, learning, teaching, and tools.
CUSTOMER EXPERIENCE STRATEGY
Focus on your customers and their needs, and how do you drive optimum levels of experience, satisfaction and loyalty.
Embracing a Human Experience, people-first approach requires engagement and winning hearts and minds.
TRAINING & PLAYBOOKS
Feet on the ground practical training and support for your team, and the materials that memorialize the strategy.
MEASUREMENTS OF SUCCESS
No program can be successful without the correct measurements and data that align with your imperatives.
Elevate© is an App that gathers data and insights from your operations in real-time giving you visibility like never before.
OPERATIONS | AUDIT | EMPLOYEE EXPERIENCE (EX) | CUSTOMER EXPERIENCE (CX)
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"WHEN YOU PLACE PEOPLE AT THE CENTER OF EVERYTHING YOU DO, THE MOST AMAZING THINGS ARE POSSIBLE."
HUMAN EXPERIENCE. EXPERIENCE MATTERS!