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Podcast: What's Your Strategy for Customer Experience & Retention?

Updated: Jan 7, 2022

In a quandary about how to attract, retain, and engage with your customers? Are you looking for strategies that get you the results you need to build a better business?

As part of Tony Johnson's, Ignite Your Service Customer Service Academy series, this podcast episode speaks with Strategic Partnership & Growth expert, Ed Snowden from 4xi Global Consulting & Solutions.

Tony gets up close and personal as Ed shares everything from his favorite brands for customer service, his favorite job - ever, best holiday destination, and favorite type of favorite food.

Ed also shares some of his insights on what it takes to win and retain better business based on his over 40 years in strategic partnerships and growth in the services industry working with large multi-hundred-dollar client portfolios.

In addition to sharing some of his tips and tricks, Ed references the TRUE NORTH Strategic Partnerships & Growth Academy due to be launched in early 2022.

It's a great show, a great listen, and thanks for tuning in! To listen to the full podcast simply click HERE


Tony Johnson is 4xi's, Chief Experience Officer. He is a thought leader and strategist on all aspects of Customer Experience from strategy to design to execution. Tony is an author and keynote speaker and also serves as CEO of Ignite Your Service.

Ed Snowden is Consultant, Strategic Partnerships & Growth with 4xi, and helps clients navigate the labyrinth of winning and retaining better business. He is the co-author of the upcoming TRUE NORTH Strategic Partnership & Growth Academy due for launch early in 2022.

4xi: Inspiring the future, together.

4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side creating an impact in the Human Experience (HX) for people at work, in education, rest, and at leisure.

We believe in a people-first, experience-led philosophy, whether client, employee, or guest – their experience is the fundamental foundation of success.

We work with corporations, service providers, and innovators:

  • Strategic Advisory

  • Amenities, Design & Operations

  • Customer Experience (CX)

  • Training & Development

  • Strategic Partnership & Growth

  • Innovation

  • Solutions & Support

Our Strength is in the Power of Our Collective.

4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.

San Francisco | New York | Orlando | North Carolina | Santiago | London | Tokyo

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