Our Strength is in the Power of Our Collective.

Rethinking Food Service: Embracing a Restaurant Mindset

Customer experience is your key differentiator and sales driver.

So, let’s take a moment to step back and talk about where you are right now – and what you need to do next – to be ready for 2025.

Becoming a commodity is a business death sentence in today’s evolving economy.  It not only relegates you to competing on price alone...

I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But understanding that you have a choice each day as a leader to make things easy or hard for your team and your customers. Perhaps it is the Ghost of Christmas in July lingering, but I’m reminded of Scrooge’s quote in Dicken’s “A Christmas Carol” when he was talking about his old boss Fezziwig: “He has the power to render us happy or unhappy; to m

With all due respect to movie classic The Godfather, the line “It’s not personal, It’s strictly business” isn’t the best approach in today’s marketplace. Today everything starts with personalization. Customers have come to expect personalized experiences that cater to their unique needs and preferences as the stakes for hospitality continue to increase. As a result, organizations are discovering the power of data and technology to deliver these customized experiences at scale

Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...

During a recent client call, I was asked, “Where did all the people go?”. In context, they were referring to the drastic shortage of...

4xi Global Consulting & Solutions is a boutique advisory firm focused on advancing the Human Experience (HX) in the away-from-home markets: at work, in education, at rest, and at leisure. Our team of senior leaders, and industry and functional experts are available to support your Employee (EX), and Customer Experience (CX) Strategies. CLIENT ORGANIZATIONS | SERVICE PROVIDERS | INNOVATORS | ACCELERATORS TONY JOHNSON IS 4xi's CHIEF EXPERIENCE OFFICER AND LEADS OUR EVOLVING EXP

At 4xi we believe in the spirit of entrepreneurship, freedom of expression, creativity, trying new things, and new directions. We’re curious by nature, and continually learning, we encourage and support all of our team in their various creative endeavors. We believe in challenging the status quo, the power of human potential, and being the best, you possibly can be in all that you do. From authoring books, to writing and recording music, indoor agriculture, to pet projects, s

Coaching and leading are most often about asking the right questions and about tenacity when it comes to understanding. This kind of detective work not only drives understanding but often uncovers unanswered questions. At 4xi we believe in digging beneath the surface and we are inspired by the unlimited possibilities of curiosity and imagination. Simon Elliot, Managing Partner at 4xi, and Tony Johnson, Chief Experience Officer both have a soft spot for literary detectives an

Human Experience (HX) is the new currency of business. 4xi launches Evolving Experiences© - we believe in the power of human potential....

Better Together: at 4xi Global Consulting and Solutions, we are inspired by the power of the collective and the innovation that brings to...