For many organizations, even industries, the drive for sustainability has long been the elephant in the room”. It’s a big issue, wide ranging, far reaching with very high stakes. Add to that the acronyms, the vernacular, the myriad of standards and organizations, tackling sustainability can be a daunting task. 4xi Global Consulting & Solutions Managing Partner and co-founder, Simon Elliot, engaged with sustainability expert Jenna Rowe in simplifying the agenda, breaking it down into practical and actionable ways in which you can make an impact, make a difference and engage your entire team, and customers on a journey to progress. Watch their webcast HERE: "Integrating environmental, social and governance (ESG) efforts into business strategies is no longer simply a matter of reputation and trust, but of long-term competitive advantage, security and survival.” Adoption of sophisticated environmental and socially responsible practices has become an important element in stakeholder expectations. Depending upon the client’s progress in their efforts, interests range from simple energy and environmental assessments to complex emissions monitoring, market forecasting and outsourcing. Many clients face internal competition for funding and may struggle to gain approval for sustainability programs, but lack of funding does not eliminate their need to address whatever problem or opportunity they have identified. By providing sustainability solutions which can be incorporated into existing consulting processes on a client’s behalf or implemented by the client themselves, we can reduce business leakage, avoid scope creep, and increase client satisfaction and retention. The benefits to our clients are measurable and provide significant value: Sustainability issues cut across all stakeholders both internally and externally to your organization but how do you balance the needs of all whilst at the same time driving impact and making a real difference? People at all levels are vested in the future of our planet, the trick is harnessing their passion, focusing their efforts, and creating a program in bite size pieces that is easy to adopt and to embrace. “We believe that making some progress no matter how small is better than making no progress at all. The key to progress is engaging with all the stakeholders, driving a spirit and culture of effort and care, and through communication making the results of their collective efforts visible.” 4xi can help you deliver support in messaging and educational materials which can be used to communicate sustainability goals and practices to your employees and stakeholders. Some practical examples include: Behavioral Change Programs that communicate and raise the visibility and engagement such as turn off the lights, recycling, minimizing waste. Green Team Development focused on integrating sustainability across all organizational functions and driving active advocacy. Awareness including Training & Development focused on turning desire into deed. Based on the principle of some progress is better than none, we recommend that a great start for organizations to embrace sustainability, and social and economic responsibility is to adopt the United Nations Global Compact, its 10 principles, and the 17 Social Development Goals. Organizations struggle to balance financial impacts and operational needs with ESG considerations, as stakeholder expectations rise. Investors are requiring greater effort, disclosure, and transparency in how companies address environment and social issues, and their performance. Top Talent is emphasizing social and environmental responsibility when choosing a new role. Communities are linking incentives and economic development packages to corporate responsibility. Suppliers are increasingly required to demonstrate ESG performance and improve disclosure and reporting. B2B Clients & Consumers are evaluating brand and reputation as well as price for purchasing decisions. Regulatory Requirements are progressively more prescriptive and stringent, aligning with NGO’s like the United Nations Global Compact and Sustainable Development Goals (SDG’s) Like with the elephant in the room, you can neither eat it in one sitting, its where to start without trying the impossible task of boiling the ocean in one go. Here is where 4xi might be able to help you as you consider what's possible, resource availability, and overall organizational commitment and investment. Sustainability Simplified is a methodology based on some progress is better than no progress and a steppingstone approach to a journey which embraces the power of all your stakeholders in a way that it avoids paralysis and gets you on your way to a brighter future for the planet and our generations to come. We can help you evaluate your current position and performance in the following key areas: Sustainability Simplified is our way of enabling greater collaboration with our clients and partners and aligning efforts with the Sustainable Development Goals and Business Benchmarks. As a result of this review of your current position and progress, and in the context of your organizational desires and commitment, then 4xi can help you put together your Integrated Strategy for future progress and provide measurements of success and monitoring to track your journey into the future. Doing the right thing is the right thing to do. At 4xi we believe that making some progress is better than no progress at all. Starting your journey from wherever you are today is a start. Rather than further complicating the already complex labyrinth of acronyms, myriad of standards and regulators, we believe in Sustainability Simplified. Taking the great work, you’ve already started, through adopting the UN Global standards, assessing where you are at today, your aspirations for the future, and aligning executive sponsorship and resources across your organization. Through creating visibility and stakeholder commitment, collaboration, and action. And in turn creating an organization wide culture of commitment to doing the right thing, for our planet, our people, for our children and for generations to come. It’s not just about what you can do for sustainability, its what excelling in this regard can do for your brand. ESG data helps investment firms make investment decision. The same data helps organizations leverage supply chain to reduce environmental impact. Then the companies themselves can use the data to influence their own business operations, In turn, leadership adopting an inclusive and sustainable operating model can improve performance and revenue. Your commitment to doing the right things isn’t just good for the planet and the people, its good for business too! “Making the commitment to a long-term plan and journey to sustainability isn’t just good for the planet, people, the future, its good for business too. 4xi can help you set your targets, create the journey map and help you along the way including providing measurements and data on what it really means to you and the impact and difference you and your organization are making.” Understanding the opportunity, embracing the potential and making the commitment is just the start. 4xi Global Consulting & Solutions can help you navigate your way through the labyrinth of complexity and steer you in the right direction, helping you along your way. Address the elephant in the room, take control, start your journey today and make a difference for all of our tomorrows. For your copy of Sustainability Simplified, email us today: hello@4xiconsulting.com or download your copy at www.4xiconsulting.com Inspiring the future, together. 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

We know that growing your business can be difficult, and especially during these extraordinary times. We know that the day to day can sometimes get in the way of growth focus. We know that "phoning a friend" is a great way to grow, but what about when there's no-one left to call? TRUE NORTH© has been created by 4xi Global Consulting & Solutions as a platform to take the guesswork out of growth - to add critical self-reflection, process, analysis, and science to your growth strategy and activities - helping you retain better, win better business and start you on your journey to strategic partnerships with your clients and prospects. Created from many years of experience, TRUE NORTH takes you through the journey of why strategic partnerships are important, to understand more about your current and future Ideal Clients, and an onward look in building a culture of strategic behaviors that is less about administrative process and more about an action orientated focused on results - sustainable and profitable growth. TRUE NORTH includes a series of practical exercises that once complete provide you with working tools that will help you and your team maintain focus on the things that matter: CHAPTER 1: addresses partnership foundations including performance vs. trust, the hierarchy of trust, how the core behaviors of listening, learning, and understanding are fundamental, the partnership lifecycle, and the journey map. CHAPTER 2: takes you through the critical process of self reflection, introducing the 5-Light Risk & Situational Assessment methodology, knowing your competition, and where you stand in the competitive landscape, and how data, information, and insights will give you a leading edge. CHAPTER 3: focuses on your existing partnerships, partnership health, the principles of portfolio management, and critically takes you through the process of Ideal Client Characterization, Ideal Client Profiling, and Ideal Client Targeting. CHAPTER 4: takes you onward through selling vs. solutions, packaging your proposition, translating your value, establishing your audience, building your pipeline, building your partnership plans, and charters, and your journey to growth. A Strategic Approach to Growth It's critically important to address the fundamentals of what you do and what is your value proposition, and why its important to your clients and prospects. Often is the case that this is lost or blurred with the passage of time, and should always be a keen focus for organizations, no matter their specialty, industry, or sector. Mapping out your Client Characteristics through the lens of the key to the future is often revealed in the past. Where do you excel today? What geographies, what sectors, what type of relationships, services, what contract terms?, and more. This exercise will not only reveal where your strengths and weaknesses are today, but where your opportunities exist for future development. Many organizations can get sucked into answering opportunities in the moment, chasing RFP's, shiny objects that may not be necessarily the best fit for your business. You make a significant investment in your growth resources - put the guardrails in place to help them retain better, win better business. Then once you have your Prime Target Clients, craft a tailor made Prime Target Strategy, and Engage in meaningful and mutually attractive and beneficial dialog in the knowledge that your insights maximize your chances of success. TRUE NORTH gives you the lasting framework to instill a culture of success, drive repeatable behaviors and actions that will in turn maximize your investment in growth, minimize wasted sales efforts, chasing rainbows, and optimize your effectiveness as a business to retain better, win better business. But what does that mean to my organization? Take a look at your existing business and growth performance and as you think about transformation to strategic growth and partnerships, as you better align and drive appreciated value to clients, then consider the following and how it would impact your business: What does each +1% retention improvement mean to your business? What does each +1% profit improvement mean? Each +10% advancement in conversion ratios? What does each wasted sales pursuit cost your business? What if you advanced your average deal size, by each +10%? What if you improved your growth performance by each +1%? If you do the math on your particular circumstances and where you are today, even at the minimum level of performance improvement, the impact is substantial. The TRUE NORTH Innovation & Growth Academy is a 3-to-6-month engagement. Think about it as engaging with a fractional Chief Growth Officer that assesses your current growth function, and through a series of steps and applying the TRUE NORTH methodology including self-reflection and analysis, installs the methodology for long term success. To learn more about TRUE NORTH and how we can help your business advance on your Journey to Strategic Partnership, check out our website www.4xiconsulting.com or email us at hello@4xiconsulting.com We look forward to working with you on your journey to the future. Inspiring the future, together. 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

Understanding how your people feel and what they are truly thinking, experiencing has never been more important than it is today. Julie Chakraverty, CEO at Rungway, the workplace advisory platform, and Helen Pitcher, OBE and Chairman at Advanced Boardroom Excellence discuss the issues, the challenges, the opportunities, providing insights and practical advice on how to better engage with your people and really understand how they feel. Listen to the on-demand webinar here: No Turning Back: Leading Differently in 2021 Julie and Helen discuss some of the many challenges associated with employee wellbeing and how the challenges in personal and professional lives have been so much more impacted by the global pandemic. The pressures of uncertainty for the future, job security, juggling working at home with family, relationships, even many dealing with corporate loneliness and isolation. Communication has changed and it also needs to change in its style and delivery - understanding personal context, being empathetic, more understanding, thinking differently and seeing a new aspect to your employees and colleagues - it might be the cat walking past the video camera, children interrupting meetings, dogs barking, the door bell and the ubiquitous Amazon delivery. "As leaders we need to check in, much more personal, more thoughtful, when you interrupt people, although they are working, they are still at home. And as leaders how do we check-in and make sure our people are getting the right balance." They explore how to better relate to employees, engagement, connectivity with the newly dispersed workforce. How to support not only those people who have been laid off as a result of these unprecedented times, but equally, how those who remain feel. "Engagement has to be much much deeper now, as has organizational purpose become even more important to understand not only what we are doing but why, and how people fit in during this time of accelerated change." How communication is so much more important than ever before, and not just broadcasting the message but listening to how people are doing, their challenges, how they are really feeling, and how maybe you can help. Rungway is releasing an insights report week commencing 25th January 2021, keep an eye out on social media, check out the Rungway Website for further information, or email 4xi at hello@4xiconsulting.com Rungway is a management tool to help you understand the views of your teams in real time. Why wait for the company survey? With Pulse, you can pose a question on any topic for honest, anonymous insights. Take the Pulse of the whole company or just a select audience, and compare results across teams for insights you can act on with confidence. And with the 'Tell us More' feature, you can invite colleagues to expand on their answers anonymously for an even clearer picture. "Spark honest conversations and feedback at every level of your company. Rungway helps you understand and impact your culture from the bottom up." To learn more about Rungway and how their platform can help you get better, more honest, real feedback from your employees, no matter where they are, then contact 4xi Global Consulting & Solutions at hello@4xiconsulting.com or visit our Explorers Innovation Directory. 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

Tony Johnson, Customer Experience Strategist interviews Explorer in Residence at 4xi Global Consulting & Solutions, and CEO of SheVentures, Georgina Miranda on thoughtfulness, conscious leadership, and transformation. In this episode, Georgina and Tony talk about how great organizations make the world a better place through service. How people love doing business with companies that make them feel good, and how behavioral and mindset changes are a core fundamental of creating a desirable workplace culture. How businesses and leaders can do things differently, lead differently, do business differently into the future on a journey to heightened and sustainable success. "Change starts from within, before you even tackle the external changes around you. How do you change the things you have direct control over the things that you do not? Real and sustainable change starts with you." Listen to the full Podcast HERE How are you planning to navigate the changes ahead of you in this time of unprecedented transformation? Georgina Miranda is Explorer in Residence at 4xi. She is dedicated to the transformation of people, companies, and societies for their highest and best good. Georgina brings almost two decades of experience as a social entrepreneur, adventure athlete, international speaker, writer, transformation coach, consultant, mindfulness and energy practitioner, and founder and CEO of She Ventures- a social enterprise focused on the global advancement and well being of womankind. To learn more about how Georgina and 4xi can help you in your journey of transformation contact Georgina at: GeorginaMiranda@4xiConsulting.com Keynotes | Consulting | Transformation | Conscious Leadership | Mindfulness | Executive Coaching 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

Diversity is about having a seat at the table, inclusion is having a voice. This strategic imperative has become a huge priority and undertaking within many organizations, and quite rightly so. The initiative to create a more diverse work setting has created positions for diversity and inclusion, diverse work groups, and changes in hiring procedures and work environments. Over the last few years there has been growth in diversity within many organizations. Woman hold slightly more positions in leadership, there has been an uptick of hiring of minorities, especially African American women, and most major organizations show their support of the LGBTQ community yearly by changing their logos during PRIDE month and committing to a culture that exudes diversity and represents all. This is only half the battle. “Having a seat at the table is good start but having your voice heard is even better. When diversity and inclusion are married it creates a sense of place, purpose, value, and a sense of belonging.” It's easy to measure the diversity of an organization by headcount, but how do you measure inclusion? Many organizations believe that if they hire X number of minorities then they have filled their quota which qualifies them as a diverse entity, and even those numbers can be skewed if minorities are not represented in upper management. But how does the organization measure the inclusion of the diverse workforce? “As a minority woman in leadership there have often been times when I was either the only woman and/or the only person of color in the room. How many non-ethnic people can relate to this?” Often, I wondered to myself how uncomfortable, or comfortable others around me were. I’ve questioned how authentic I could be, monitored my words, and held back on my opinions as to not ripple the waters. I simply did not totally feel included at times. I was however successful, people liked me, but I did not feel fully represented. This was diversity without inclusion. I was not afforded the opportunity to speak from a place of my economic, geographic, or ethnic background to bring forth a voice to the team, and the company. My experiences were not parallel of that to my peers, we did not attend the same schools, go to the same churches, and outside of work we would probably never cross paths. All my experiences, good and bad, was the woman that stood before them, the person that truly represented me, but instead I brought my personal representation to work daily - a mere portion of who I really was. This happens daily in diverse atmospheres that lack the ability to be inclusive. Where there is no self-check of inclusion and no outside system put into place to monitor the bias of the organization from within. “Just as auditing diversity hires and practices within and organization is important, auditing inclusion is most important to maintain the integrity and consistency of an organization and its true commitment to inclusion.” As a diversity and inclusion consultant with 4xi Global Consulting, we provide an unbiased look at the both the measures of diversity as well as the practices of inclusion. Our approach begins with honest conversations about diversity and inclusion, following through on those conversations to facilitate cultural change that aligns with the growth of the organization, tolerant cultures, and inclusive environments. We provide a total assessment of the organization with comprehensive feedback and we work with leadership to map out a consistent measure of both diversity and inclusion to ensure that the growth is consistent, and the change is meaningful. Not just checking the boxes but a real roadmap to change. Being diverse is the beginning of the journey and creating an environment where all feel included is passing the baton to win the race. "There is higher retention, more tolerance, and collective buy-in when everyone feels included. When you have both a diverse and inclusive organization, you invest not only in your company but most importantly in the people who run it." Think of diversity and inclusion as the physical health of your organization. In order to maintain your physical health, you must maintain good exercise practices, you must commit to annual check-ups and if medication is needed you must take it at the recommendation of your physician. Every organization needs to have a third party unbiased opinion of their overall diversity and inclusion health. Each organization is different and therefore the diagnoses as well as the prescribed programming will vary. 4xi Consulting has a diverse consulting team that can give any organization a great diversity and inclusion check-up, as well as work with leadership to prescribe a tailormade curriculum conducive to the growth of the organization. With a variety of expertise under our umbrella, training and/or coaching does not have to be ritualistic and mundane, but can be innovative and creative giving all parties a safe and comfortable place to express their views and ideas. "The overall growth of any organization depends on the vitality and engagement of those who lead the way and most importantly those who have boots on the ground. Just as you require a check-up so does the diversity and inclusion of your organization." Article thanks to Latoya Golliday. Let 4xi help you discover the unknown and explore new horizons. “4xi Global Consulting through its strength and power of collective experience can help you navigate the unknown and explore new horizons.” To learn more about how we can help you, visit our website at www.4xiconsulting.com, email us at Hello@4xiconsulting.com ------------ 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

Tony Johnson Customer Experience Officer (CXO) 4xi Global Consulting & Solutions Anyone else feel like 2020 was the equivalent of a safe falling out of a building and hitting you Looney Tunes style? - Time to dust off and move forward. "2021 will bring new challenges and opportunities to customer and employee experience that organizations must harness if they are to succeed in the evolving economy." There is a sense of collective optimism - a combination of the calendar turning to 2021 and the roll out of the coronavirus vaccine. That is not to say that the world will immediately snap back to center, but there is an opportunity to double down on experience in new and innovative ways. "The best part is that everything from patients to consumers to the guest experience will benefit from examining these core fundamentals of CX." Many places around the US and across the world have never fully reopened from the initial coronavirus lockdowns, and while still potentially months away, businesses must understand what that looks like and how to build loyalty through execution. REMEMBER: Your competition may be different prior to the pandemic as economies improve following a downturn, new businesses tend to flood the marketplace with innovative models that could overshadow your previous success. As I work with organizations to re-engage their teams and customers in the new year, this is where we will start: Double Down on Your Team Experience This is particularly true if you are bringing your team back from remote work or determining what your workplace of the future looks like. They will need to feel comfortable with the work environment and that you have their safety well in hand. Team members will also continue to look for flexibility as they now have proof that they can work from home effectively. Conversely there are still many executives that are locked into the previous model of work and are struggling to lead a workforce they cannot see each day. Recently Simon Elliot, Managing Partner of 4xi, discussed the future of the workplace on my podcast Customer Service Academy. Check out our conversation HERE. "You have one club in your bag that you may not have actively engaged – your engagement survey data. Likely you conducted an employee survey some time in the last 4-6 months and now is the time to put it to work. Find the top 2-3 items your team voiced issues about and take action to improve them early in the new year." SPOILER ALERT: You are likely going to see safety, communication, recognition, training, and time sucking meetings in your top 5. Look to People, Place, and Process When you think about experience – either team or customer – you have to look at the journey from their point of view. People are the resource with the greatest ability to impact your hospitality model. You have to look at the team who serves your customers and the internal team that serves your employees to be sure they are enabled and empowered to deliver on their commitments, your commitments, your brand promise. PLACE is wherever you do business and meet your customers – your offices, call centers, physical locations, or online. Does your conference center or sports arena deliver on safety? Is your restaurant clean and orderly? Does your website deliver maximum assistance with minimal work? PROCESS is how things get done. They are your policies, training, rules, and procedures. These are often unseen aspects of your business but can be what drive your customers and employees most crazy. Training Will Fuel Your Future Training has been become deprioritized as many organizations downsized their development organizations or simply found themselves fighting to remain open. Efforts around training were limited to safety (and rightfully so), but there will be a need for more than that this year. Training is one of those tasks that can live happily on the backburner – until it can’t. There is a grace period for training when muscle memory fuels performance and you can eek by on that for a time. But over time behaviors shift back to the path of least resistance and new team members start work without a proper grounding in yours or your customers expectations. "I was a successful collegiate bowler, and I remember how I could sometimes go without practice for a while and still perform when the tournaments rolled around – but if I neglected my daily practices for more than a few weeks I found my fundamentals began to erode." The same thing can happen to your organization if you do not make training a priority. Cut Through the Experience Noise There was much for customers to digest in 2020 when it came to brand performance. Early in the pandemic, many organizations floundered as they moved their call centers to virtual and solutions like telehealth came online. These were not always successful off the starting blocks, as callers experienced massive wait times and online healthcare had to work through connectivity and technology issues. Restaurants found they had to trim their menus as supply chains struggled to keep up with demand and the reality of worker availability. Many quick service menus are still at 60% of their pre-covid-19 offerings. Call centers are still experiencing increased wait times and clunky transfers as they remain virtual. We all see the signs as we pull into our favorite restaurants about what they are not offering, and we hear the recording when you dial your bank that warns of longer than expected wait times. This is “experience noise” and while at one time it was a courtesy to let customers know of an impending inconvenience, the time has come to solve them and move on. Your customers aren’t listening to these warnings – and if they are they don’t care. Going forward they will expect you take action to correct these issues, not accept them as a part of doing business. "This is an exciting time as the optimism in the marketplace is palpable and customer experience will be even more of a differentiator into the future. It has always been important, but now there is an opportunity for businesses who truly want to grow to invest and prioritize CX in order to not only survive but to thrive in 2021 and beyond." Contact 4xi Today to learn more about how we can help you establish and train your customer experience strategy for 2021 and beyond. Tony Johnson, Founder of Ignite Your Service Training and 4xi Customer Experience Consultant and strategist, lives in Central Florida, the hospitality capital of North America. He can help your organization create customer experience strategies and training with a future looking mindset. Tony has extensive experience in higher education, healthcare, business and industry, restaurants, sports and entertainment, and leisure, helping organizations: Map their customer journey and identify improvements Create, implement, and sustain their customer experience strategies and programs Create leadership development and workplace culture initiatives Implement Voice of the Customer (VOC) programs Create front line employee and leadership training programs Connect their brand vision into operational behaviors and tactics Come join the conversation! Investing in Your Customers for Your Future Success. Tony Johnson has a background in hospitality and retail management – leading large and diverse teams to grow sales and delight customers over 2 decades. He served as Customer Experience Officer for 4 years with Aramark Corporation, leading their global CX strategy and deployment for their food and facilities businesses. Tony is now the owner of Ignite Your Service Training and Strategy, where he is proud to partner with 4xi Global Consulting as CXO and CX strategist. The power of the 4xi collective allows Tony’s customer centric approach to seamlessly integrate and complement the host of other experts available to help your business thrive and inspire the future of work, together. To learn more about how Tony and 4xi can help you build your Customer Experience Journey for the future, contact Tony at TonyJohnson@4xiConsulting.com 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

How workplace experiences focused on people inspire culture, hospitality, and employee retention. In this episode, Simon Elliot from 4xi Global Workplace Consulting & Solutions joins Tony Johnson, Ignite Your Service and talks about: Consistency and quality are key CX drivers. The workplace of the future will be far more dispersed than ever before. Workplaces transform from a place people have to go to a place people want to be. The focus will move from real estate to people and building relationships. Check out the Podcast HERE. Thanks to Tony Johnson at Ignite Your Service and Chief Experience Officer at 4xi Global Consulting & Solutions. Inspiring the future of work, together. 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

As we come up to the holiday season, wrapping our gifts, preparing our family meals, listening to our favorite music of the season, the perennial movies, maybe even a glass of bubbly (or two), we think about all the loved ones that we cannot be with this year - our family, our friends, and our colleagues, and networks around the world. On behalf of the entire team at 4xi, we would like to send you our seasons greetings wherever you may be and thank you all for your support over the past few months. Thank you to our amazing team, the encouragement from our friends around the world, and of course to all our partners and our clients that have shown faith in us to help them inspire the future, together. 2020 has been a very difficult year for everyone around the world, and we pray for those who have lost loved ones, for those who have been sick and ill, for those who have found themselves out of work, for those struggling how to cope. We pray for our front line responders, the nurses, the doctors, the medical staff fighting to keep us safe and well. We pray for those soldiers on duty around the world putting their lives at risk, for us. We pray for the homeless, the refugees, those suffering from the impact of catastrophe, poverty, starvation, or war. But it is with hope in our hearts that we wish the best for humanity during this time, we wish for peace and harmony in the world. We reject division and embrace inclusion for all people around the world regardless of their color, their creed, religion, or beliefs. "Just like for 4xi, we believe that for the world, our strength is in the power of our collective, and together we can all make a difference to the benefit of all." We pray for love, peace, and happiness and hope for a better world for everyone. Peace on Earth and Goodwill to All Humankind. 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

Tony Johnson Customer Experience Officer (CXO) 4xi Global Consulting & Solutions We are in the middle of a New Normal. These are Unprecedented Times. The only constant is change. Which one of these are you most tired of hearing as a part of our new business vernacular? I say we vote them all off the island and move on. The fact is that business and customers have always been a moving target, but we have accelerated the momentum of certain strategies to be sure. The good news is that Customer Experience (CX) remains the fastest path to sales growth and that isn’t going to change anytime soon. "Now is the time to double down on the fundamentals that drive experience – and ensure that you have taken the time to understand how they translate into the current marketplace. These fundamental elements remain relevant, but not fixed. They rhyme more than they repeat." That is what brought me to the 4xi team – there is so much opportunity out there as boundless change impacts businesses, employees, and customers. As I founded my company Ignite Your Service, I also wanted to ensure that I was able to help unite collaboration and complementary services to benefit organizations in powerful ways. That is why joining 4xi as a consulting customer experience strategist and CXO seemed like a logical extension of my purpose. These fundamentals have fueled my CX strategy creation and deployment for many years – and they have been proven to bring results. Journey is the Key Customer journey is the linchpin of delivering value for customers. When you take the time to understand your customers’ needs and create solutions, you are positioned well for long term partnership. This requires that you listen, observe, and collaborate from the point of view of your clients, customers, and consumers to plot their journey in real time. From there moving to eliminate hassles, snags, and obstacles will make it easy to do business with you, building trust and loyalty. Empathy is the Catalyst Empathy has always been important to great customer experiences, but Covid-19 has made it imperative. Customers, guests, clients, and consumers have come to need understanding and patience more than ever before. Empathy is about understanding the point of view of the person across from you. However, it does not mean that you have to agree with it. The understanding that comes from empathy will help you drive anticipatory service and the occasional pieces of surprise and delight. Organizations can exemplify this most readily when serving customers. That said, you can deliver organizational empathy by looking at the marketplace and business model of a company or client and then delivering the solutions they need to be successful. This will mean a hiring and selection strategy that prioritizes skills such as listening, emotional intelligence, and positivity. Leadership is the Fuel Operationalizing customer experience is often where businesses find themselves flat-footed. There is no lack of leaders who can create strategies and vision statements that embody the perceived values of an organization. But without training, leadership, and follow up, these will remain laminated pages on a breakroom wall with little relation to the true company culture. What has become clear during the Coronavirus pandemic is that training has not been a priority. Often the training budget is slashed early on when the balance sheet is off kilter, and this has been the reality of our current economic downturn. Friction is the Obstacle The natural output of a journey mapping strategy is the identification of friction points in the customer experience. Often these take the form of ridiculous fees, silly policies, and rules that simplify life for the company at the expense of the customer. In today’s climate, customers have become more accustomed to individualized attention fueled by personalization and flexibility. These are not new customer demands, but much like remote work and video conferencing, the expectations have been accelerated by the pandemic. Just watch the hotel and airline industries for examples here – they have all but done away with cancellation penalties and change fees. This trend will continue, and this is a chance for all of us to evaluate our policies for reasonability. Growth is the Output Now the natural question from all of this is “so what?” Customer experience is a business strategy that unites safety, quality, hospitality, and simplicity in ways that drive trust and loyalty with a business or brand. The output of quality customer experience is ultimately business growth and market share. According to American Express - "90% of Americans use customer service as a factor in deciding whether or not to do business with a company." That is a staggering, but not surprising number when you think about the value add that customer experience brings to the lives of customers. The simple truth is that many organizations have been cutting their way to profitability and stock price during this economic downturn. The tradeoff in this mindset is value versus commodity. Businesses that do not bring more than just a product or service will be 100% dependent on price to build their customer base. This is less sustainable in the long term than bringing experience and value, as this lowers price sensitivity and also creates relationships that are more durable over time and likely to survive the occasional hiccup in service. "There has never been a more important time to invest in your Customer Experience. Now, more than ever, customers and consumers have the ability to make alternative choices and to find those products and services that not only meet their needs of today but more importantly satisfy their needs for tomorrow." Tony Johnson, Founder of Ignite Your Service Training and 4xi Customer Experience Consultant and strategist, lives in Central Florida, the hospitality capital of North America. He can help your organization create customer experience strategies and training with a future looking mindset. Tony has extensive experience in higher education, healthcare, business and industry, restaurants, sports and entertainment, and leisure, helping organizations: Map their customer journey and identify improvements Create, implement, and sustain their customer experience strategies and programs Create leadership development and workplace culture initiatives Implement Voice of the Customer (VOC) programs Create front line employee and leadership training programs Connect their brand vision into operational behaviors and tactics Come join the conversation! Investing in Your Customers for Your Future Success. Tony Johnson has a background in hospitality and retail management – leading large and diverse teams to grow sales and delight customers over 2 decades. He served as Customer Experience Officer for 4 years with Aramark Corporation, leading their global CX strategy and deployment for their food and facilities businesses. Tony is now the owner of Ignite Your Service Training and Strategy, where he is proud to partner with 4xi Global Consulting as CXO and CX strategist. The power of the 4xi collective allows Tony’s customer centric approach to seamlessly integrate and complement the host of other experts available to help your business thrive and inspire the future of work, together. To learn more about how Tony and 4xi can help you build your Customer Experience Journey for the future, contact Tony at TonyJohnson@4xiConsulting.com 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Santiago | London | Porto | Tokyo

Working from home - what's really going on? Is the ubiquitous question on most business leaders minds - productivity, engagement, well being? Is this the new chapter of work? Is it sustainable? To what extent do we still need our real estate? Thanks to a recent work from home report by ART Health Solutions, now you can know the answers to employee performance working from home. The working environment has been hugely impacted by the worldwide pandemic. Many employees have been forced to change their working practices and operate out of a home office. This report provides an in-depth look into how home working may have impacted performance, wellbeing and employee experience, helping organization's make better informed decisions relating to their future workplace strategy. From the Office to Home Working was a six month evaluation utilizing data collection technology to gather information - 12 different organizations, 9 different sectors, measuring over 10,000 days of physical activity, 13,000 survey data points, and over 4,000 cognitive performance tasks, taking the guess work out of the question and replacing it with scientific measurements and data sets. What did they measure? Using the same techniques and technology they utilize in the office, ART Health use devices like Fitbits, their own smartphone App, and a series of pulse surveys, the report gathered data to measure key indicators to understand the effect of people working from home. Employee Wellbeing Employee Performance Employee Experience "For the most critical business decisions we rely on empirical data and qualified insights, however, when dealing with workplace decisions, we tend to rely more upon intuition. ART Health has changed that - providing data from which to make probably the most important decisions about probably the most important resource we have - our people." said Jackie Cupper, former head of Global IFM at GSK. What did they find? With structured exercise and sleep, overall there was no change, however the report did find that cognitive performance was up and the stand out was Memory (+7%), Happiness (+9%), Stress (-8%) even Resting Heart Rates on average were lower (-2 bpm). That said, Daily Steps were down (-1,678), sedentary time up an average of 47 minutes more a day, and 28 minutes less daily activity. No surprise, the #1 Benefit was the removal of the daily commute, yet the #1 Challenge a growing feeling of isolation. As we have commented on before, existing issues just accentuated and accelerated by COVID-19. Watch the video from ART Solutions HERE: ART Health Solutions will be taking part in a panel discussion with Rungway led by Jackie Cupper of 4xi Global Consulting during the WORKTECH20 Global Virtual Conference on 2/3 December. Come join the conversation! How we'll work tomorrow. Download the full Working From Home report HERE 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Los Angeles | North Carolina | Santiago | London | Porto | Tokyo

4xi's global reach debuts in a year where the work experience of the future needs assessment, navigation and a true compass like never before. By Judd Spicer, California Business Journal. Simon Elliot, Managing Partner of 4xi, is reframing the story of the future of work. Wielding a diverse toolbox filled with a consulting purview and a storyteller's pen, Elliot's 4xi Global Consulting & Solutions is helping form the narrative of the future of work. Founded earlier in 2020 with a team of talented and experienced executives around the world -- New York, Los Angeles, London, Tokyo, Porto, and Santiago, Chile -- 4xi's global reach is augmented via its partnership with the WORKTECH Academy, a global network made up of industry leaders and academics exploring the future of how we’ll work tomorrow. Providing services and solutions for Corporations, Service Providers, Innovators and Accelerators, 4xi's reach debuts in a year where the definition of work experience has risen to the top of the agenda. "We're focused on helping and supporting corporations who want a better work experience for their employees, and these are even more accentuated and accelerated with regard to what the new world of work will look like moving ahead," Elliot, 4xi's Managing Partner and Co-Founder, says from his Bay Area, California base. "And at no other time has the acceleration of the future of work been more evident than it's been during COVID-19 -- and in its wake into the future." Navigating the future of workplaces wasn't a wick lit by COVID. Rather, Eliot says, the need for expanding horizons was already a ship set sail prior to the global pandemic. A host of examples examine not only the traditional workplace cultures and experiences but also the tangible construct of such environments. "Even prior to COVID, corporate real estate was less than 50% occupied anyway; it was already an issue," Elliot says of latent workspaces. “The commute was always a huge issue for employees, some travelling more than two hours each day. Health, wellness, well-being, and mental health were increasing challenges. So is safety in the workplace. The list goes on.” “The coronavirus hasn't been a catalyst for change as much as it's been an accelerator for change in regard to challenges that already existed,” says 4xi Co-Founder and joint Managing Partner Barbara Boden, who is based in New York. “Organizations don't know with any certainty to what extent people will go back to the workplace, but I can tell you that it won't be what it was previously." Boden was formerly global head of amenities at JP Morgan Chase & Co and is equally passionate about how 4xi Global Consulting will drive forward and make a difference. Consulting to the future, 4xi places an onus on the people and not just the bricks-and-mortar of where the dispersed workforce of the future may be – in an office, local hub, co-working space, or at home. From an employee perspective, the workplace of the future involves a new navigation of employees working from home and grasping the potential of ripple effects, such as "Corporate Loneliness," which can result from being cut-off from colleagues. From the customer vantage, Elliot, Boden and 4xi work with financial services firms, life sciences, technology, and a range of corporations including oil, gas, and mining, specifically through the lens of user hospitality experiences. "The common element is people, and if you think about customer experiences, even prior to COVID-19, you can look at it as taking a vacation," Boden says. "The on-site experience starts from the moment you arrive at the resort, to entering the property, to observing the maintenance of the grounds, to the reception area and the welcome you receive, to the accommodation you're shown, the food, and amenities. It's all an experience of hospitality -- and that's the methodology we're working within." Helping corporations and businesses create feelings and memories for customers and their employees is part of the strategic purview. Building work experiences that form a culture of community, if not a workplace sacrosanct, is a key theme in 4xi's narrative for the future. "There is a term, 'Hotelification,' of work spaces," Elliot says, "and we believe that the hospitality-enabled workplace – encompassing an entire experience, from home to commute to work and back again – has to be heightened. People will need to be magnetized back to the workplace, organizations will need to create experiences where people choose to come to, and no longer have to." Exampling how a half-used, 50-story building in downtown Manhattan could be reimagined, Elliot's employs a style Socratic: "How about part of this space being converted into either apartments, or long-term stay accommodations, even hotels?" he queries. “How about part converted into retail space, restaurants, convenience, and a leisure club venue for employees, residents, and the local community? Or how about local non-profits having offices in the space? Local universities or colleges providing professional and vocational qualifications in this same building? The workplace can become its own self-contained ecosystem." A look at additional 4xi clientele under its constituency of Innovators includes an understanding of the future impact of technology in the world of work. "It's examining how robotics can remove and reduce the menial tasks out of the work experience," says Elliot of consulting for SoftBank Robotics. "That enables people more time to focus on the more value-added work, including the customer experience." Palo Alto-based Mashgin, specializing in Computer Vision often associated with autonomous vehicle’s, A.I. point of sale solutions, is another 4xi client. "The Mashgin technology allows for touch-less transactions in hospitality, food and beverage, allowing spaces to be open 24/7 as a result, and without the need for labor to constantly be there to ring-up transactions,” Boden says. Other solutions designed to deliver impact to the world of work include ART Health Solutions, a UK-based firm, provide scientific data to assess employee’s health, well-being, and cognitive performance on the job. Rungway, also from the UK, provides a platform to allow employees to share what they really think and feel. “The only constant of the future with any level of certainty is the workforce, and as is now and into the future, as employees are more dispersed than ever before, helping organizations understand what makes their employees tick is ever so more crucial,” Elliot says. It’s not just about corporations and innovators either: 4xi sets out a full support eco-system for all stakeholders in the world of work, including Service Providers, who as a result of COVID-19, may have shed much of the value layer that helps them differentiate. “We have grown a team of experts globally, but also functionally and provide a comfort around such critical issues as sustainability, diversity and inclusion, around mindfulness and conscious leadership. We recently added a Chief Customer Experience Officer resource, all of which is able to support our constituents, project by project, or on an expertise-on-demand basis,” Boden says. In addition to 4xi and work experience leadership, Elliot's talents for creative solutions find compliment in working with his pen name "Willy Mitchell," having penned five books under the nom de plume, with a sixth work in progress. The skill of crossing-over fictional tools to corporate consulting is a talent both unique and effective. In his third book, Cold Courage, a fictionalized account of Sir Ernest Shackleton's famed Imperial Trans-Antarctic Expedition of 1914 upon his ship, "Endurance," proves useful metaphor and analogy in approaching solutions for modern-day challenges – a theme reinforced in 4xi’s approach to business. "It's a theme of discovery and seeking new horizons," Elliot says. "And that is an interesting way to approach the business world in that same context of exploration. There are a lot of things that come out of the Shackleton story. Courage, trust, and endurance are fundamental platforms for leadership; without these tenets, it's difficult to get through challenges and adverse times that we face." An ability to relate his author's skill set to 4xi's mission creates a potent pathos that can't be found in spreadsheets or a Power Point. "Storytelling can do a lot,” he says. “People remember stories more than they remember statistics, just like people will remember feelings more than they'll remember just the product itself. And it’s when those positive experiences are created, stimulating feelings that can potentially last a lifetime, then the true magic can begin. “Storytelling is an essential ingredient of success today and should be incorporated in everything that we do with all our stakeholders, employees, partners, clients, and with our consumers -- not just for a sales pitch, but for communicating an all-encompassing set of experiences that drive lasting loyalty and ultimately success." 4xi’s journey has just begun. As Elliot puts it, “we have built a mighty fine ship, we have assembled a world class crew, with passengers and cargo on board. We’re ready to set sail and venture to new horizons and the discovery of new lands.” If business is the economic engine that drives economic advancement and prosperity, then the workforce is fundamental to that success. In this modern age with advancements in technology, it matters less and less the location of these employees, less emphasis on the bricks and mortar but all about the work experience, wherever that may be into the future. “Smooth seas never made a good sailor,” Elliot says. “4xi is re-writing the approach to supporting and advancing the world of work, working with our clients and partners, with our team of world-class consultants to help them navigate and shape the future of work.” Copyright © 2020 California Business Journal. All Rights Reserved. DOWNLOAD ARTICLE PDF HERE: 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Los Angeles | North Carolina | Santiago | London | Porto | Tokyo

Jackie Cupper Consultant, Global IFM Strategy 4xi Global Consulting & Solutions The only constant in the world is change has never been so true as it is today mid-global pandemic and as we peer for the light of the tunnel at the other side. Business leaders across the world are trying to make sense of what the future may hold for their businesses, their services, products, and for their workplace of the future. According to KPMG, 7 out of 10 CEO’s of Fortune 100 Companies believe that corporate real estate footprints will shrink. Only one 1 out of 5 CFO’s believe that business will return to normal post-pandemic according to PwC, and research by Philippa Lally of the University College London revealed it takes 66 days for us to form new habits and behaviors. Each of these three, of many reference points goes to clearly indicating that COVID-19 might be the biggest catalyst and accelerator of change in our lifetimes. “But what does that mean for the world of work and future of work experience?” Businesses have discovered that a dispersed workforce model can work. Employees have learned how to adapt to a new working routine, some with positives but negatives too. Here are just a sample of the many observations for Employers and Employees: The Positives? + Employers + Operating costs have come down + Reduction in travel and expenses + Future reduction in real estate needs + Employees + Win back time from the mindless commute + More time at home, with family + Get more done, optimizing time The Negatives? - Employers - Reduced connectivity and collaboration - Lesser sense of community - Less oversight and control - Employees - Health, wellness, and wellbeing - Loss of work social interaction - Working more hours The cost of hosting employees in space has come down, travel and expense budgets become virtually unused, and the prediction that real estate costs will come down. The prospect for some employees reducing a career long investment in time and money to the dreaded commute, more time at home, with family, and optimizing their work/lifetime allocation are appealing factors. But then around a significantly diminished opportunity to connect and collaborate, lesser sense of community, less oversight and control can have soft but deep consequences. Then for employees how corporate loneliness is on the rise, mental health and wellness issues creeping up, the loss of social interaction, and for many, reporting that they are working longer hours. During the recent WORKTECH 20 North America virtual conference, UBER, LinkedIn, and Facebook were on a panel and talked about their methodology of designing the work experience of the future: “Don’t try and retool the past, but really understand how people work, work better, more efficiently, how, with what, where and when.” It is with these learnings that they are redesigning their work experiences from a blank canvass, ripping up the rule book of the past and rewriting the script for the future. What Employees Really Think That said, they do say that “the key to the future is what lies in the past” and to that end here are just 10 questions to ask of your business and your employees: What services/amenities/benefits were most valued by the employees, and why? (and the least valued?) What service/amenities/benefits were most important to the employees, and why? (and the least important?) What service/amenities/benefits drove the most benefit to the business, and why? (and the least benefit?) What were the top 5 reasons why employees wanted to work for your business? (and the top 5 reasons for losing employees?) What did you like the most about working from home? (and what did you like the least?) What did you miss the most from your place of work? (what did you miss the least? How many days a week would you like to work at home vs. office into the future? (what technologies do you need to optimize your working performance?) What services/amenities would attract you to the workplace in the future? What are the things that make you feel most excited about your work experience? Understanding what employees really think is a critical part of the process, and when in real time, a constant pulse check on what’s working, what’s not, and how the workforce evolves over time. “At one time offering childcare to start-up tech companies was pointless but over time as the workforce needs change, evolve, and have families, then amenities like childcare raises its level of importance and value.” Similar to what employees really think, then how employees feel, perform, their health and wellbeing is also critical and how through continuous monitoring can help adjust the working environment, resources, and tools to maintain employee efficiency, productivity but also an important factor, employee happiness. Designing a Space vs. Building an Experience? A beautifully designed space where people come and evolve into over time is often how we have designed and built structures in the past but to what extent can you design an experience around the people and not necessarily the physical brinks and mortar? What is clear is that the future has changed for certain, and that where we call workplaces is now way beyond the built environment and with more employee choice like never before and to more than every before. Home, the local coffee shop, hotel, co-working space, local/regional hub or back to the office? What are the tools that will make the workforce more effective, from anywhere? What are the things that will really impact health, wellness, and wellbeing? What about engagement, loyalty, contentment, and happiness? “How can we take the essence of all that our people desire, need, and help them thrive, curating a set of experiences as opposed to simply building a physical structure?” We have this opportunity among us to build beyond the normal parameters and venture into exploring what’s possible, and it in this way that we can build a work experience framework that with the right measurements of success, flexibility for evolution, that will outlive the physical structures of today and to the virtual spaces of the future. Data is King Although what people want is important, the danger is that the loudest opinions can sway the data, and that gathering a representative sample can in some organizations be a huge task. Then, beware that data sets such as surveys are only a moment in time. An ongoing strategy to data and monitoring will provide you with the directional signs for you to way find through the evolution of your employee experience. True North As with any imperative organizational, transformational project, buy in and commitment from key stakeholders and leadership is critical to ensure the best outcomes for your organization. Carefully mapping out the desired outcomes, the resources required, the long-term commitment the road map and measures of success is the foundation to effect change. An upfront investment in establishing your True North is the basis in which you can align all these stakeholders. Think about this as an expedition. What is the mission, desired outcomes, resources, talent needed to complete your goal? What is the purpose and destination of the journey or expedition? Who from the C-suite is sponsoring, supporting the expedition? Do you have sufficient funding to complete the mission? What expertise do you need on the crew to achieve your aims? What internal, external talent do you need for the journey? What are the key milestones along the way? How do you organize the expedition, the crew? How do you ensure there are open and free channels of visible communication? What are the measures of success along the way and beyond the finish line? Setting out the Expedition Charter is the first step on your journey to transforming the work experience. As they old saying goes, its all in the planning and preparation. Good luck on your journey, have fun, but most importantly focus on the outcomes: Transforming the Work Experience for GOOD, and for the BETTER! For further information or perspectives, please feel free to reach out: JackieCupper@4xiConsulting.com 4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together. 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Los Angeles | North Carolina | Santiago | London | Porto | Tokyo