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On Verve Podcast: Bianca Angelico and Tony Johnson talk Customer Experience

Sharing the latest episode of On-Verve's podcast hosted by Bianca Angelico, founder and Managing Director of exciting new guest services provider, On Verve. Bianca is also the co-chair and co-founder of Emerging Workplace Leaders and a leading light in the world of facilities management.

Have your customer service levels been impacted due to your business growing?

If the answer is yes, or if you are you are looking at creating a WOW experience for your clients, then listen to this podcast episode with Tony Johnson, CCXP

Welcome back to On Verve: Modern Approach to Customer Experience podcast.

Today's episode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consultant who helps organizations grow through cx strategy, leadership development, and employee engagement. Tony was previously the Customer Experience Officer for Aramark and now he is the founder of Ignite your service training and consulting. He also serves as 4xi Global Consulting & Solutions Customer Experience Officer in Residence.

Topics in this episode:

  • Key ingredients needed when creating an incredible customer experience programme.

  • As your business grows, how do you ensure your customer experience is consistent and creating wow moments for your guests, clients, and employees.

  • Tips on creating your own customer experience training & defining success.

  • Future of customer service.

Make sure to follow On Verve on social to get the latest updates and subscribe to our podcast - On Verve: Modern Approach to Customer Experience.

Inspiring the future, together.


On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee experience and creates the right atmosphere for your guests.


4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together.

4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.

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