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All Work and No Play: The Gamification of Work

In this latest article, 4xi's Simon Elliot and world leading gamification expert Alyea Sandovar explore how gamification of the work experience may be something you might consider to improve the engagement levels of your workforce.

Never has the attraction and retention of employees been such a challenge, especially in the service industry where many organizations are struggling to keep the doors open with a lack of available talent to fill open positions.

With attrition rates in the eighty percent's, the cost of turnover is high - every organization measures it differently, from an estimated dollar rate to a percentage of salary - we have heard everything from $6,000 per employee to 33% of annual salary.

For an employer with 2,000 people, then for each 5% improvement in retention, that's over $600,000 straight to your bottom line.

The hidden costs of attrition go far beyond advertising, recruiting, hiring, onboarding, training etc. but also the more intangible lost knowledge that takes time to replace, the familiarity with your business and the continuity for your customers too.

We also know that as with Maslow's Hierarchy of Needs, there are foundational elements of the employment proposition that employers need to tackle: base pay, healthcare, paid time off, retirement, but what then? How do employers engage? How do they interact? How do they survive? How do they thrive? Maybe gamification is one way that you can take engagement to the next level in your business.

It doesn't have to be all work and no play!

To learn more about gamification for your work experience, contact us at


Simon Elliot is Managing Partner and co-founder of 4xi Global Consulting & Solutions and is focused on a people-first approach to enable optimum Human Experiences for people away from home: at work, in education, at rest, or at leisure.

Simon believes that Experience Matters! applies in many different ways and is the fundamental foundation of a successful business, no matter the business.

Simon is a global citizen, having lived, worked, and traveled to over 45 countries and six continents, and believes in the power of human potential. He is a Fellow of the Institute of Directors, a Member of the Institute of Leadership & Management, and the North America Chair of the WORKTECH Academy. Simon lives in the San Francisco Bay Area.

Alyea Sandovar is a gamification and play consultant helping businesses increase conversions with employees and customers in the entire CX, EX journey from discovery to brand ambassadorship.

Alyea helps organizations build meaningful engagement through gamification consultation, gamification workshops, play testing & research. She is also the founder of the Playful Creative Summit and consults as the COO for Peekabond, an app for global families.

She is a global citizen, from Colombia, has lived in Paris, Buenos Aires, Houston, San Francisco, Indonesia, and Amsterdam. She currently spends her winters in Lisbon, Portugal. Alyea holds a M.A in Clinical Psychology, a M.A in Human Organizational Systems, and a Ph.D. in Game Production


4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure.

We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success.

We work with corporations, service providers, and innovators:

  • Strategic Advisory & Special Projects (SPx)

  • Headquarters Fractional Support On-Demand

  • Evolving Experiences© - Employee (EX) & Customer Experience (CX)

  • Design4Life©: Environmental, Physical, and Experiential Design

  • Global Amenities Strategy, Design & Operations

  • TRUE NORTH©: Strategic Partnership & Growth

  • Explorers Innovation Directory: Gateway to Innovation

  • Sustainability Simplified©: Supply Chain & Innovation

  • Market Research Reports & Benchmarking


4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.

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