Our Strength is in the Power of Our Collective.

In this latest article, 4xi's Simon Elliot and world leading gamification expert Alyea Sandovar explore how gamification of the work...

Data and insights are the fuel for impactful decision making. In Customer and Employee Experience (CX and EX) strategy, data is an integral part of the design and feedback process. You likely are inundated with requests to give feedback on every hotel room, flight, ice cream cone, and oil change you receive. And that was probably just last week. The reason you feel so under siege is that organizations have realized that customer data (and the ability to segment that data)

According to the 2021 Global State of Hospitality Industry Report conducted by Lightspeed, half of restaurant operators are planning to...