Our Strength is in the Power of Our Collective.

The Definition of Hospitality (and Why It’s Harder Than You Think)

Hospitality is a key differentiator for your brand and will help you build customer loyalty and sales growth.

Strategic blue print to driving global consistency in workplace design.

Gigxi’s potential to reshape staffing is significant, especially in the hospitality, foodservice, janitorial, and facilities management

Providing consistent experiences across small sites within large portfolios has always been a complex issue.

5 tips to improve your customer experience. Improving customer experience will improve your sales and you customer retention.

We are proud to announce the release of our annual customer experience (CX) insights survey.

Becoming a commodity is a business death sentence in today’s evolving economy.  It not only relegates you to competing on price alone...

In today's fast-paced digital age, the concept of workplace experience has evolved beyond mere physical office spaces. Employees seek...

I believe in the power of positivity and optimism. Not naïve, hope that everything turns out okay and close my eyes, positivity. But understanding that you have a choice each day as a leader to make things easy or hard for your team and your customers. Perhaps it is the Ghost of Christmas in July lingering, but I’m reminded of Scrooge’s quote in Dicken’s “A Christmas Carol” when he was talking about his old boss Fezziwig: “He has the power to render us happy or unhappy; to m

In today's fast-paced work environment, technology has revolutionized the way we work. One of the most significant advancements has been...

In this latest article, 4xi's Simon Elliot and world leading gamification expert Alyea Sandovar explore how gamification of the work...

Today’s journey of experience is ever evolving and that is what makes it such an opportunity for differentiation. As we continue to move on from the pandemic into something more familiar, we are visited by the Ghost of CX past. The economy is a challenge, staffing is a nightmare, and we are all trying to find our way within this evolving marketplace. It’s possible we need to take a step back and ask the fundamental question – why should anyone care about customer experience

During a recent client call, I was asked, “Where did all the people go?”. In context, they were referring to the drastic shortage of...

4xi Global Consulting & Solutions is a boutique advisory firm focused on advancing the Human Experience (HX) in the away-from-home markets: at work, in education, at rest, and at leisure. Our team of senior leaders, and industry and functional experts are available to support your Employee (EX), and Customer Experience (CX) Strategies. CLIENT ORGANIZATIONS | SERVICE PROVIDERS | INNOVATORS | ACCELERATORS TONY JOHNSON IS 4xi's CHIEF EXPERIENCE OFFICER AND LEADS OUR EVOLVING EXP

Human Experience (HX) is the new currency of business. 4xi launches Evolving Experiences© - we believe in the power of human potential....

Better Together: at 4xi Global Consulting and Solutions, we are inspired by the power of the collective and the innovation that brings to...