What does it mean to pass or fail? Impress or disappoint? Be number one or second choice? - it takes vision, a supra focus on attention to detail, and a level of visibility into your operations every hour, every minute, of each and every day.
In a world where this attention to detail differentiates you from your competition, where compliance means you stay open or closed, and when the small things really do matter - you truly need to create a Room with a View!
For most of us, a room with a view means tall glass windows, vistas of beaches, mountains, valleys, or sparkling city lights. Higher floors, most sought-after, give rise to the seeing of a place from lofty climbs, yet the real view happens long before the doors are even open for business – no matter what business you are in.
The view through the lens of data and insights, layered with qualitative feedback, both employee and customer sentiment, is the key to a heightened level of success – knowing what’s really going on in your business in real-time.
If you want your clients and customers to truly enjoy the magnificence of a room with a view, then you need to create that view long before ‘they’ see it. Program oversight is the bane of remote leadership - not knowing when things are being done, how they are being done, and, more importantly, whether they are being done correctly leaves gaps in performance, makes quick corrections almost impossible, and frustrates everyone in the chain.
What would it mean if you could see in real-time what is happening, by whom, and to what standards, and take steps to thank, correct, or improve the little things that make the big difference in a customer experience?
"To most leaders, where time is of the essence, having access through technology means the difference between being in control and minimizing risk and being out of control and putting your operations and business at risk."
From an organized, clean kitchen and a well-run pantry to an immaculately coifed hotel room - the tasks necessary to invoke consistency, dependability, and reliability are executed today by fewer people, in less time, and in many cases with less finesse.
“Quickly identifying any missteps is the difference between passing and failing, impressing, or disappointing. Identifying opportunities for self-correction is now more important than ever.”
In the past, we could hire more, hire differently, increase training, and put on more supervisors – in short; we were able to ‘throw’ people at situations hoping to make it better. In today’s challenging employment market, these options are not a possibility leaving leaders to become more creative and the opportunity to leverage technology to drive visibility and insight.
Setting up daily, weekly, monthly, or even yearly goals, targets, and schedules are now being delivered differently and with less staff. The cadence of activities and, more importantly, adhering to these activities and tracking overall performance is now vital and even satisfying when you can truly ‘See’ what is happening.
Having tools that can provide this visibility means tracking month-over-month performance is now as easy as a click of a button; correcting errors, making changes, and adjusting with speed gives you the edge you deserve.
“Auditing your own work and those of your teams at any location, at any time, is now a welcome part of your day, not a dreaded task to be taken on only when fortified with copious coffee while marshaling your resolve!”
A Room with a View means highlighting outstanding issues so they can be dealt with in real-time; a room with a view means giving you the capacity to set your own standards and know that they can are being adhered to.
Imagine a platform that is as feature-rich on your phone, tablet, or laptop, giving you a three-hundred-and-sixty-degree visibility to your business for all stakeholders; now have the ability to create custom hierarchies, groups, and permissions, giving all your teams and staff an opportunity to have access to the appropriate level of visibility. This is a game-changer!
Putting your business in the palm of the hand of every member of your team, giving them a role, clear targets, and expectations, and thanking them for a job well done speaks volumes to your commitment to excellence and the sense of team to reach these lofty heights together.
Show them how important they are by letting them see how important their attention to detail really is. Commendations and accolades are easily attributable as you, the leader can see what is happening, can track performance, and monitor compliance from the device of your choice.
Having access to your business from within your pocket is a potential game changer for any dispersed operations, whether in retail, facilities, food service, retail, or a hotel overlooking a calm blue ocean blessed with golden sands and sunshine. No matter the vista or the location, knowing what is happening at the click of a button removes risk, elevates the experience, and puts you in the driver’s seat of your operations.
MyFieldAudits is that Room with a View.
INNOVATION PARTNER SPOTLIGHT
At 4xi, we've built our Explorers Innovation Directory of carefully curated Innovation Partners, all driving positive impact in the Away from Home market: workplace, education, healthcare, senior living, and leisure.
Check out MyFieldAudits:
Would you like to have real-time visibility to your business in your pocket? See data, information, and insights, including images of operations and video - all on your mobile device?
Having this level of unprecedented visibility allows for nimble fixes and quick reactions to issues or challenges and also opportunities for recognition when things are going smoothly. MyFieldAudits makes knowing what is going on in your business in real-time a reality and helps you see more than ever before.
MyFieldAudits has transformed the audit process into a truly useful tool to drive success at all levels of your organization - a hand-held application that makes keeping on top of the details across multiple locations easy and effective. Now you can ‘see’ each operation in real-time.
Knowing what is happening in the moment with the resulting quick-fix options at your fingertips is a key differentiator. Extensive and detailed oversight ensures your clients receive the highest quality of care and service at all times. With this knowledge and insights at your fingertips, you can drive efficiency, compliance, and productivity and consistently deliver upon your commitments to quality and service outcomes across multiple facilities diminishing the challenges and complexity of managing dispersed operations.
MFAs work with foodservice partners, businesses, universities, care establishments, and hotels in public places like museums and airports to help leaders and operators have a clear and real-time line of sight to every aspect of their business.
MyFieldAudits ensures you can see your business in the palm of your hand.
Dina O'Reilly is 4xi's Strategic Partnership & Growth lead; she is also our Project Management Office lead and Ghostwriter in Residence, providing BLOGS+ services to clients. To learn more, contact Dina at firstname.lastname@example.org
4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure.
We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success.
We work with corporations, service providers, and innovators:
Strategic Advisory & Special Projects (SPx)
Headquarters Fractional Support On-Demand
Evolving Experiences©: Employee (EX) & Customer Experience (CX)
Design4Life©: Environmental, Physical, and Experiential Design
Global Amenities Strategy: Design & Operations
TRUE NORTH©: Strategic Partnership & Growth
Explorers Innovation Directory: Gateway to Innovation
Sustainability Simplified©: Supply Chain & Innovation
Market Research Reports & Benchmarking
DATAxi: Data Ingestion & Visualization Platform
4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.
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