Our Strength is in the Power of Our Collective.

AI (Artificial Intelligence) is a balancing act between efficiency and empathy - but is a must have to compete in business and customer experience.

Over the past several weeks, I’ve written about the Workplace Experience System and the four elements that shape how work actually happens: environment, work design, leadership, and enablement systems.

The most powerful way to improve the guest experience is to be out in your business working with your teams to deliver excellence.

Coaching and leading are most often about asking the right questions and about tenacity when it comes to understanding. This kind of detective work not only drives understanding but often uncovers unanswered questions. At 4xi we believe in digging beneath the surface and we are inspired by the unlimited possibilities of curiosity and imagination. Simon Elliot, Managing Partner at 4xi, and Tony Johnson, Chief Experience Officer both have a soft spot for literary detectives an

4xi's Simon Elliot and Ed Snowden join this discussion on winning better, retaining better business hosted by Social Sales Link - an organization focused on leveraging LinkedIn for your growth activities and success. TRUE NORTH© is 4xi's Strategic Partnerships & Growth Learning Academy built upon the principles of transforming behaviors and creating a growth culture - everyone sells, and every action, each step, and every perception is critical as you build long-term, mut