Real Flow: Break the Burnout Cycle and Unlock High Performance in the New World of Work: Your organization is capable of higher performance than you imagined possible when you shift to Real Flow. Business leaders have seen it before. Teams that should be achieving great work with ease are caught in a wild frenzy of competing priorities. Gradually their people suffer burnout, innovation evaporates, and time and energy are wasted on the wrong problems. Thanks to this organizational multitasking, their organization is flooding from the pressure to do it all. But there is an unexpected solution to achieve high performance once again. Organizational agility expert Brandi Olson brings front and center what happens when an organization chases too many priorities simultaneously. Featuring extensive interviews with organizational leaders, Real Flow demonstrates the principles of flow that will create the environment teams need to achieve and sustain high performance. Integrating cognitive science, organizational agility, and lean principles, this is your guide to delivering exceptional value and enabling people to be happy, healthy, and engaged in their work. Discover: The costly link between competing priorities, multitasking, and burnout and why no amount of vacation, self-care, or team-building activities will solve it. How to embrace the ecosystem paradigm and the direct impact it has on an organization’s ability to adapt, change, and thrive. Strategies to remedy the burnout problem that don’t involve doing less, expecting less, or shrinking the to-do list. How to redefine performance to maximize human potential for the long term over the short term and what that will do for your teams. The essential practice of limiting work in progress to improve the flow of value, plus the radical effect it has on solving the challenges your organization is facing. Leaders don’t need to choose between good work and their teams’ well-being. Leading a high-performance organization depends on happy, healthy people. Read Real Flow and cultivate an evidence-driven approach to design a high-performing, agile organization, improve employee retention, and stop the burnout for good. "Insightful and pragmatic about the realities that companies face every day.... This book helps you put simple but effective strategies in place: outcomes over outputs, less is more, happy and healthy employees, dedicated working time, leaders actually leading by example and creating space to learn and innovate. A must read for all leaders." Amanda Finney, Senior Vice President, Product Management and User Experience Design at Wells Fargo "Brandi Olson's book explores the business impact and consequence of...misalignment (working on the wrong things), disengagement (and a lack of innovation), to burnout. Brandi reminds us of the reality of business systems and gives us ways to unlearn and rethink how we should be working. A timely book for all leaders of today (and tomorrow)." Evan Leybourn, CEO and cofounder, Business Agility Institute About the Author Brandi Olson is an organizational agility expert and the founder of Real Work Done, a consultancy serving leaders through agile transformation, organizational strategy, team design, and executive coaching. She has spent two decades consulting with organizations-from nonprofits to universities to global Fortune 500 companies. An expert in organizational learning and change, she teaches leaders how to solve problems and adapt fast with high-performing teams. A sought-after speaker on agility and high-performing teams, Brandi lives in Minnesota. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

Trees are givers of shade and coolness on a hot and sunny day; home to birds, creatures, and insects of every kind; trees are the heroes in stories and even magical with lands that live atop the canopy with strange fruits and nuts growing on different branches. Gobblers of carbon dioxide, they are the lungs of our planet. But did you know that they are very much alive under the ground too? A whole world of roots that are tended to and cared for by the real mother of the woods. Mothers are, of course, the givers of life, the wisdom keepers, the knowers of what is going on and what needs to be done to solve it. Mothers guide, lead, nurture and govern with routines, insight, and compassion. They are also, strong, firm, and aware long before you are. Did you ever wonder if your mother had eyes at the back of her head or the hearing of a Peruvian fruit bat? I sure did! Cast your eye over a copse or wood and know that a world of leadership, wisdom, brilliance, and tenderness is happening right under your feet. Tendrils communicate gently and with a depth of detail, power, and preciseness to embarrass even the noblest of quantum computers. Information is captured, assessed, processed, and shared for not only what each tree needs and how they are doing but, down to the exact micronutrient required to help. Each unique tree snuggled into the masses is understood, monitored, and supported via this mother of the woods. No matter how complex the sea of roots with sometimes upwards of thousands of trees in one network, every single tree is cared for as it needs to be. Not just generically but personalized and customized. How’s them apples? These extraordinary fungi, use their branch and arm-like membranes to build a communication network called mycelium. The mycelium is the connector. She connects individual plants, and even a whole ecosystem together in a web of information. Empowered by the precise needs of her family, the mycelium delivers nutrients, sugar, and water in a complex dynamic interactive manner with the plants and delivers chemical signals. Despite lacking a nervous system, these fungi can transmit information using electrical impulses across their thread-like filaments called hyphae. These fine and delicate filaments form a thin web called a mycelium that links fungal colonies within the soil. In astonishing fashion, these networks are remarkably like an animal's nervous system. We so often tread with our heavy feet through paths and across wooded areas without realizing that this intelligence is working all around us and below us in ways that we cannot fully appreciate. The mycorrhizal network not only sends nutrients to one other under normal conditions but can signal to each other in times of stress. It is as though they have feelings! Do I believe they do? Yes, I do! I believe that trees have feelings, and the network of information that shuttles to and from under the soil, through the soil, and around the roots seems to validate my beliefs. But in true scientific fact, the linch pin in the tree-fungi networks are hub trees. Sometimes referred to as “mother trees,” these are the older, more seasoned trees in a forest. Having the most fungal connections, their roots are established in deeper soil and can reach deeper sources of water to pass on to younger saplings. Through the mycorrhizal network, these hub trees detect the ill health of their neighbors from distress signals and send them needed nutrients. Nobel laureate biologist Max Delbrück considered mycelium “the most intelligent” of simple multicellular organisms. Quite the pronouncement coming from a scientist. Intelligence implies thought, awareness, compassion, wisdom, and ultimately leadership. When we apply intelligence, it is to solve a problem or create solutions that often impact those around us. Our families, teams, employees, friends, or communities are affected when we apply intelligence to our efforts. Mycelium is intelligent, aware, wise, and shares willingly, with compassion, and without compensation or something in return. Mycelium is a true Mother! Dina O'Reilly is 4xi's Strategic Partnership & Growth lead, she is also our Project Management Office lead, and Ghostwriter in Residence, providing BLOGS+ services to clients. To learn more, contact Dina at dina@4xiconsulting.com 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

There has never been a time where the importance of visibility to dispersed operations, enhanced insights and data, operational efficiency, and superior employee and customer experiences have ever been so important as it is today. IMAGINE your business operations visible on your device – what’s going on, compliance, reporting, quality, standards – the ability to manage your business in your pocket – that dream is now a reality today thanks to our Innovation Partners, MyFieldAudits. Taking the important and fundamental business process of audit, MFAs have taken this to the next level and created a tool that is not just tracking retrospective performance but performance in real-time, setting and maintaining standards of operation, and giving real-time visibility to your operations. How much do you spend on expenses for your team to visit your sites? How effective are they when they get their fielding calls, emails, and catching up? How long does it take? What is their span of supervision? How often can they physically get to each of your operations? These are all questions that most operators ask themselves, but what is the alternative? In this article, we’re going to address just one aspect of this conundrum and how we elevate the overall experience. TO EMPOWER means to give authority to or in short, allow someone to become stronger, more confident, so much so, that they feel able to impact their world! The notion, therefore, of giving sovereignty to a customer, a visitor, or guest means their role in your ecosystem and world are of such importance that you allow transparency and visibility into your processes, methods, means, and ways – you afford them the ability to ‘impact’ their experience in your ‘world’. When we truly listen to our customers and guests or, conversely, listen to the data and metrics that drive change, we give ourselves the tools to improve. In this new post-pandemic world, the customer service experience needs to be more than a smiling face or kindly porter. We are now in a time where there are fewer people per shift to cope with the workload. Previously unheard-of phenomena such as The Great Resignation and Quiet Quitting mean that the above and beyond call to action is often not an option, or in many cases, there are simply not enough personnel or leadership to cover any given event or operation. The ‘how’ to impress a customer has, as a result, changed significantly. The lack of personnel; the ongoing shortage of human capital means that everything else must sparkle and shine to create a positive experience. It is now the time for your environment, your facilities, your amenities, your surroundings, and even your parking lots to speak clearly, with panache and perfection. Your physical assets have now become the key features of the experience and, as such, must be on point, crisp, and sharp all the time. Today’s world is at an all-time low with the customer experience less elevated than ever in the past, training budgets slashed; finding personnel a challenge; supply chains weak and shelves not as well stocked as they once were. Rising costs and inflation have left many businesses struggling to reach the pre-pandemic standards of business and operations. Shining Assets The ‘how’ you empower the customer experience is now often in the hands of the attention to detail, perfection, and consistent immaculateness of the space. Repeat business, accolades, advocacy, and high-quality reviews do not come from simplicity they arise out of genuine appreciation for the quality of the total experience. The expression itself, ‘Experience,’ is a somewhat overused word in our lexicon at this time in our human story, yet it is the one we lean on the most to describe the feelings of having learned or felt something worth sharing or repeating. Perhaps the wonder of the customer experience is as much about the surroundings as it is about the experience. What elements comprise a truly elevated experience? Warm welcomes; pretty entrances; tidy facilities; fresh foliage or flowers; clean floors; well-stocked supplies; tidy shelves; easy-to-navigate facilities; clean bathrooms, or something more important? The answer is - all the above done consistently without skipping a beat and never letting a moment to correct left unnoticed. Consistency of performance, reaction time to correct, and instant awareness are the secrets to this new world! With awareness, real-time responses, and immediately actionable moments improves an experience and demonstrate geste. The myriad of well-done, often mundane facets become the bedrock that drives a brand towards best in class as each customer takes note both consciously and unconsciously of each of those elements. The show then is not just recognizing that everything from a clean, well-ordered parking lot or watered flower beds is important, but that consistency, awareness, and constantly staying ahead to ensure each of those key elements is always in the best shape is the secret to success. Service quality is not limited to hospitality, retail or health facilities but is now a requirement for anyone, in any arena, looking to garner, keep and impress their customers, visitors, and guests.” On average, it costs five times more to attract a new customer than to retain an existing one. With this jolting number in mind, it behooves us to find ways to ensure that our customer’s experience is consistently top-notch but without the stress, angst, and strain that typical auditing and checking requires from supervisors, leaders, and staff. Tracking, monitoring, and sharing details has traditionally been tedious, difficult, or missing vital links, but in today's world of driving performance, quality care, and best-of-breed customer services, these details become the differentiator between good and excellent. We are, by our very nature, visual creatures, meaning that what we see drives so much of how we feel and remember our experiences. Your Business in Your Pocket What a difference real-time data, insights, and even imagery and video feeds could make to leadership, consistency of quality, and adaptive nimbleness? What if capturing operational feedback with relevant photographs and images could be done on a mobile device? What if real-time alerts and critical issues could be communicated instantly? What if that data could be used to benchmark, track, and provide insight? Wouldn’t it be amazing if you could see trends, patterns, and core metrics in the palm of your hand? Empowering the Customer Voice is all about making sure the little things sparkle, the undone is fixed, the messy is tidied up, surfaces polished, and the busy details smoothed over. There is indeed a surefire way to guarantee you can meet such lofty standards. Leverage! Leveraging tracking tools with images in real-time, in human hands, monitored by your people, allow your guests to truly have a great experience in your facility. Do you want to be the Best? Then give your customer a VOICE with REAL technology in the palm of your hand. With every tiny detail affecting the other, with every interaction cumulatively creating an image in the mind's eye of the guest and visitor, having them run smoothly, consistently, and reliably guarantees an extraordinary outcome. When even one tiny link in the chain is broken, the experience diminishes. 'The food was great - the service not so much,' bemoans the patron. The selection of produce was amazing, but the store was unkempt and disorganized! One aspect truly impacts another. With imagery and tools in the palm of your hand, every small detail has a home; has an owner; has a swift and immediate solution. With the right technology, you own perfection in real-time, and that truly is the differentiator that puts you above the crowd! Welcome to the power of seeing your business clearly! INNOVATION PARTNER SPOTLIGHT At 4xi, we've built our Explorers Innovation Directory of carefully curated Innovation Partners, all driving positive impact in the Away from Home market: workplace, education, healthcare, senior living, and leisure. Check out MyFieldAudits: Would you like to have real-time visibility to your business in your pocket? See data, information, and insights, including images of operations and video - all on your mobile device? Having this level of unprecedented visibility allows for nimble fixes and quick reactions to issues or challenges and also opportunities for recognition when things are going smoothly. MyFieldAudits makes knowing what is going on in your business in real-time a reality and helps you see more than ever before. MyFieldAudits has transformed the audit process into a truly useful tool to drive success at all levels of your organization - a hand-held application that makes keeping on top of the details across multiple locations easy and effective. Now you can ‘see’ each operation in real-time. Knowing what is happening in the moment with the resulting quick-fix options at your fingertips is a key differentiator. Extensive and detailed oversight ensures your clients receive the highest quality of care and service at all times. With this knowledge and insights at your fingertips, you can drive efficiency, compliance, and productivity and consistently deliver upon your commitments to quality and service outcomes across multiple facilities diminishing the challenges and complexity of managing dispersed operations. MFAs work with foodservice partners, businesses, universities, care establishments, and hotels in public places like museums and airports to help leaders and operators have a clear and real-time line of sight to every aspect of their business. MyFieldAudits ensures you can see your business in the palm of your hand. See more than ever before. Dina O'Reilly is 4xi's Strategic Partnership & Growth lead; she is also our Project Management Office lead and Ghostwriter in Residence, providing BLOGS+ services to clients. To learn more, contact Dina at dina@4xiconsulting.com 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

Many organizations are under-resourced and have been hesitant to replace, back-fill, or take on additional headcount and cost in the current environment and these times of uncertainty. This is the perfect time to consider Fractional Leadership On-Demand. At 4xi Global Consulting & Solutions, we have a wealth of talent available to support your business on a short-term, project by project, or on a longer-term advisory and support basis, including: Chief Growth Officer, Sales & Retention From bid strategy to major pursuits, from overall growth strategy to building your growth playbook, and from identifying Ideal Client Client Characterization and Profile, we have decades of experience helping organizations grow. Chief Strategy Officer You may be looking at how your brand is perceived among users and non-users. Looking at potential new markets, acquisitions. Thinking about your post-pandemic/pre-recession business strategy - we're here to help and take the lead whilst you're busy running the business. Chief Sustainability Officer, and Supply Chain More important than ever before, but how is your organization resourcing and addressing sustainability in your business? From building strategy to supporting sales and retention pursuits, to creating fully connected ESG and procurement strategies. Chief Experience Officer Human Experience is now more than just a buzzword - it's a business imperative, but how are you tackling HX in your business? Customer Experience (EX) and Employee Experience (EX) strategies help drive top-line performance and bottom-line performance too. Amenity Operations Leadership Client-side operations have changed forever - how are you addressing the return to office strategy of your organization? How are you intending to magnetize your physical space to build a compelling proposition to return to the office? At 4xi, we have decades of experience and can help your organization navigate this future of uncertainty. Chief Innovation Officer Our Explorers Innovation Directory is a highly curated source of best-in-class innovation designed to create an impact in the Away from Home market: people at work, in education, at rest, and at leisure - Let us take the lead and feed you with a continuous pipeline of innovation. These are just some of examples of how we can help. Email us at hello@4xiconsulting.com to learn more about how we can support your business on a fractional, on-demand basis. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

There have been phenomena and new terms that have come out over the past three years. Who would have thought that the world of work could have changed so much so quickly? As I have repeatedly mentioned, the global pandemic was an accelerator of existing issues, but how do we translate today into what we should do for tomorrow? First off, here are some definitions for you to digest: QUIET QUITTING: is a term and trend that emerged in mid-2022 from a viral TikTok video. The philosophy of quiet quitting is not abruptly leaving a job but doing exactly what the job requires, no more no less. The main objective of this mindset is avoiding occupational burnout and paying more attention to one's mental health and personal well-being. But this is a problem for employers - how do you suddenly deal with a workforce that does the bare minimum and doesn't go that discretionary extra mile, an extra hour, or the additional weekend that you thank them with praises and gratitude? THE GREAT RESIGNATION: also known as the Big Quit and the Great Reshuffle, is an ongoing economic trend in which employees have voluntarily resigned from their jobs en masse, beginning in early 2021. Possible causes include wage stagnation amid the rising cost of living, long-lasting job dissatisfaction, safety concerns of the COVID-19 pandemic, and the desire to work for companies with better remote-working policies. Some economists have described the Great Resignation as akin to a general strike. The term "Great Resignation" was coined by Anthony Klotz, a professor of management at University College London's School of Management, in May 2021, when he predicted a sustained mass exodus. RE-TOOLING: for many, the global pandemic represented an opportunity, and in some cases, as people were paid to stay at home, the more intuitive went out to better themselves, take courses, study, and qualifications so that post-COVID they could step out and step up. Re-tooling has left a big gap in some industries as servers have qualified to be accountants, manual workers to be UBER drivers, and the previously disillusioned looking for better careers and pay. IN THE TRENCHES: then,as organizations slimmed down, there was a group of people keeping the boat afloat fulfilling essential roles in keeping the organization alive. This group of people were asked to do more for the same (sometimes less) and are likely suffering some form of PTSD right now. Employers need to take care, focus, and support all of these groups, but the "In The Trenches" are the ones that are most likely critical to your business and deserve the most support. THE REMAINERS: this is a group of people that managed to evade under the radar, keep their jobs, their head below the parapet, not rock the boat, nor do anything outstanding to do so, but then again, they likely never have. This last group is part and parcel, part of the furniture, has been around forever, and likely has deep threads and connections within your organization, and although not decision-makers, leaders, or pioneers, they can get in the way and obstruct change. "Just this week, one global leader stated that if you don't have a desk, then you don't have a job in their ongoing attempt to clamp down and get their employees back to the physical place." Whatever your strategy: back to work, hybrid, or work remotely forever, we don't truly understand yet what all that means, especially as the workforce has gotten used to working how they have done for the past three years, and that the commute still stands as the major barrier between remote and in-person workplaces. "Making Culture, Your Winning Strategy covers these issues and many more. How do leaders today navigate through the aftermath of COVID-19 and establish a NORTH STAR?" There are so many questions to ask: Who are your people? How do you connect? Who are the drivers? The Innovators, early adopters? Who are the blockers? And most importantly, once you have gone through this deep self-reflection and discovery, the next step, is: What do you do about it? Flick through our magazine version below, or email hello@4xiconsulting.com, and we'll send you your own PDF version. Simon Elliot is Managing Partner and co-founder of 4xi Global Consulting & Solutions and is focused on a people-first approach to enable optimum Human Experiences for people away from home: at work, in education, at rest, or at leisure. Simon believes that Experience Matters! applies in many different ways and is the fundamental foundation of a successful business, no matter the business. Simon is a global citizen, having lived, worked, and traveled to over 45 countries and six continents, and believes in the power of human potential. He is a Fellow of the Institute of Directors, a Member of the Institute of Leadership & Management, and North America Chair of the WORKTECH Academy. Simon lives in the San Francisco Bay Area. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

WORKTECH22 Seattle is the conference for all those involved in the future of work and the workplace, as well as real estate, technology, and innovation. Come join the conversation! People | Place | Culture | Design | Innovation | Technology 4xi's Melanie Corey-Ferrini will be speaking live on stage, moderating an expert panel discussing High-Performing Hybrid Workplaces. Join 100+ senior professionals from real estate, facilities, HR, technology, executive management, architecture, design, and professional advisors to listen to global thought leaders, further their knowledge, and share best practices and expertise. We have many exciting sessions planned for our inaugural WORKTECH22 in Seattle, including: The High-Performing Hybrid Workplace Creating an Inclusive Workplace in a Post-Pandemic World Future of Commercial Real Estate in Seattle The Intelligent & Experiential Workplace What To Expect: Network with senior corporate decision-makers Learn about the latest workplace trends Hear from global thought leaders Be inspired by best practices and innovation Book your super early bird rate at $399: offer ends September 2nd: Learn more about the event here: WORKTECH holds over 25 events globally each year focused on the future of work, workplace professionals, sharing thought leadership, best practices, and creating connections and collaboration. Come join the conversation: People | Place | Culture | Design | Innovation | Technology 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

Experience Matters! is an important tagline because it really does matter! 4xi's Evolving Experiences© practice focuses on the Human Experience and how we can impact the lives of our employees, clients, and customers through the products and services we provide. In this episode of the Customer Service Academy, Tony Johnson and Simon Elliot discuss the future of experience, and the intersection with the physical place, and with real estate. The best solutions solve problems customers haven't even thought about yet. Customers are more comfortable making purchases at arm's length. Magnetizing the bricks and mortar spaces will be key. Think about your work experience like you would a product. How can you turn spaces into places where people choose to be? At 4xi, we believe that experience matters! in every turn of the phrase, including that Experience MATTERS! Whether you’re in manufacturing, running a call center operation, retail, or producing software, ultimately, we’re all in the people business, and our focus on the Human Experience (HX) will set us apart no matter what products or services we create. Evolving Experiences© examines how our experiences are driven by emotional connections, the Experience Economy, and the impact on business. We look at what consumers and customers really want, in addition to the emotional experience of ownership, using examples such as Mini and Nike and how personalization and customization have transformed our world, our offerings, and the customer experience. Finally, we look at what it takes to create a great hospitality culture. At 4xi, we continue to grow and evolve, remaining focused on how we can add value to our clients and the away-from-home markets we serve: people at work, in education, at rest, and at leisure. Whether you’re a client organization, a service provider, an innovator, or an accelerator, 4xi is here to be a strategic resource, on-demand, and together, inspiring a brighter future. Flick through our magazine version below, or email hello@4xiconsulting.com, and we'll send you your own PDF version. Tony Johnson is 4xi’s Chief Experience Officer and leader of the Evolving Experiences© practice. Before joining 4xi, he was the Customer Service Officer for Aramark, a global food and facilities organization. Tony is a Certified Customer Experience Professional (CCXP), award-winning speaker, and globally recognized employee and customer experience expert. He is the author of 3 books on leadership and customer experience and hosts an industry-leading weekly podcast. directions. Simon Elliot is the Managing Partner and co-founder of 4xi and is focused on a people-first approach to enable optimum Human Experiences for people away from home: at work, in education, at rest, or at leisure. Simon is a global citizen, having lived, worked, and traveled to over 45 countries and six continents, and believes in the power of human potential. To learn more about 4xi or Evolving Experiences©, click the link below. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Seattle | Silicon Valley | Santiago | London | Tokyo

Designing, engineering, and architecting space often demand regulatory rules of engagement, which, if not followed, can be expensive and cause delays to construction and opening dates. Often these delays are caused by changing ideals, visions, and notions not having been considered at the beginning of the project. With the project underway, these elements now seen as important or even vital to the result cannot be included as progress across the construction timeline potentially prohibits the change from being considered. "What a shame! How could that have been avoided? How can we truly encompass ‘Vision’ in all its glory with all the charming details plus functional elements laid out intentionally and purposefully so that each is part of the result?" Easy! Start your project before you start your project! Creating your vision as a model in a workshop setting before the architects and engineers are brought on board means finding time for ideation. Begin with the end in mind and work backward to ensure nothing is lost before the project starts, and even the seemingly inconsequential components are given a moment of reflection to be included – or not! It is here that a facilitator can draw out what you would really like the space to be; introduce you to concepts and ideas that flow with your vision; allows you the creators focused thinking time; engages all stakeholders and the lens they look through; creates a ‘Blue-sky’ opportunity to truly take ‘visioning’ to the next level. IMAGINE a “discovery” workshop led by a moderator who has walked in your shoes, lead many projects, and can advise your team on the best pathways for your ideal project. Conducting a discovery workshop means taking the team away from their day-to-day activities and distractions. It means creating a safe place with a moderator/facilitator who guides, nurtures, supports, and leads the discussions to a comprehensive result - a ‘Vision’ for the space. Workshops are inclusive by nature, allowing all stakeholders a voice. Taking the time to discover, consider, review, and reflect upon the complete vision allows parts or elements to be added or removed as the final version comes to light. The ‘how’ is the Workshop Moderator's world, taking a measured and thoughtful approach! Create an agenda specific to your goals and needs. Set the stage to visually capture the discussion Use a variety of technology and tools. Question: Site location & leasing strategies. What type of space is ideal for the concept and vision? Programming for flexibility, changes in uses, and efficient building systems. How to plan and generate revenue. Sustainable planning in all areas. Leverage the expertise of each attendee. Engage a moderator who is a specialist in their field. Review costs, timelines, compliance, regulations, site, location, and menu planning. Understand your ideas compared to other similar ideas in your site’s region. Ensure commitment by all stakeholders and, more importantly, unanimity. Capture the results so you have your first milestone achieved. Set up clear expectations and next steps. When you start your project with a workshop approach, every aspect of your project can be assessed, considered, and, more importantly, ‘pulled together' to be clearly articulated. It is here that the whole framework for the vision can be explored; the type of building you may need, the ideal location, locale, or even where you might source the right operators or type of potential guests or patrons could prove invaluable. Vision is in the eye of the beholder so capturing each stakeholder’s version of the vision allows everyone to ‘see’ it. When you have clarity, you have buy-in; when you have buy-in, you have a path to the goal. When Discovery Meets Workshop, the vision truly comes to life and becomes the foundation for project feasibility, what team is needed to make it happen, how to budget capital and operational costs, when to execute and expect to open, how to engage employees and customers, promote and enjoy the fruits of your workshop! If you have a project, a renovation, or a new build and want to kick off the process correctly, then reach out to us, and we can discuss the power of workshops for your next project. Melanie Corey-Ferrini, NCARB, FCSI Architect, Design, Strategy & Innovation Melanie Corey-Ferrini leads 4xi’s Design4Life© practice focused on physical, environment, and experiential design centered around people, place, purpose, and the possibilities for the future of the human experience. Melanie and the entire team at 4xi are here to help you drive positive change and impact. To learn more about Melanie, download her BIO, or you can contact her directly at melanie@4xiconsulting.com 4xi: Inspiring a brighter future, together. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, creating an impact on the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Philadelphia | Seattle | Silicon Valley | Dallas | Santiago | London | Tokyo

Published six times each year, the 4xi Business in Action Magazine is full of interesting insights and articles about innovation, technology, people, and growth, as well as some of the latest thought leadership around business. In this Edition 2.0, we hear about how gamification could help your business to win. 9 ways to drive results from webinars. How when intelligence quotient and emotional quotient combined, you can hire the right people and maximize results. The cover story, "How to Be a Black Belt Leader," talks to John Terry, a two-time Martial Arts Hall of Fame inductee and five-time black belt recipient. John shares how to be a success in business life by adopting what he has learned from his life in martial arts. Each edition, introduced by our Managing Partners and Co-founders, Simon Elliot and Barbara Boden, also features our favorite charity, Raphael House of San Francisco, and ways that you can support the great work of this shelter for homeless families who have suffered as a result of economic hardship. In this edition, we have also featured our Evolving Experiences© practice focused on strategy and execution of Employee (EX) and Customer Experience (CX) to help you to grow. And our Design4Life© practice around how we can help you transform your physical experience through the lenses of People, Place, and Purpose. We hope you enjoy the read and look forward to your feedback. If you'd like to be added to our mailing list, please complete your details, and we'd be delighted to send you a regular copy of Business in Action. Until next time. ONWARDS. Always a little further. 4xi: Inspiring a brighter future, together. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, creating an impact on the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Philadelphia | Seattle | Silicon Valley | Dallas | Santiago | London | Tokyo

The two brush strokes for the word 'crisis in Chinese are often translated as "dangerous opportunity," whereas it really translates into "Be aware of the danger -but recognize the opportunity.” Post pandemic business has seen the loss of revenue, supply chain, staff, and leadership changes, which have left a void of expertise and skill in many areas. The aftermath of a crisis, however, brings with it a “new normal.” We handle this new reality by taking a step back, considering new approaches, adopting new thinking, and even hiring/retaining new leadership. Want to be agile and nimble? Need to develop laser focus and create a growth strategy? Consider fractional help. Simply put, fractional leadership is hiring leadership experts part-time or for a specific project or engagement. Fractional leaders are expert consultants – in sales, marketing, finance, sustainability, supply chain, or strategic growth. Fractional leaders often engage with clients for several months to a year. The objective here is to help reset the company; help restore order, profitability, direction, or focus but rarely is it intended to be permanent. "From Fragile to Agile is the journey of a fractional leader. A consultant who can step in, step up and yet be ready to gently walk away, leaving direction, order, and focus is the gift of the fractional leader." After analyzing the status quo and assessing an often-dire situation, a fractional leader will make critical decisions and recommendations to company executives. The fractional leader may recommend cost-cutting measures in one organization or changes in the process for another. Introducing a fractional leader allows for a fresh set of eyes to help move a company forward and set it up for sustainable success. Taking advantage of the fractional leaders’ deep and multi-faceted experience across multiple industries allows an organization to gain wisdom, insight, essential objectivity, and a big-picture perspective that cannot be marshaled in-house. The difference between a simply hired consultant and a true fractional leader is the level of vested commitment they bring to your organization. When you hire a fractional leader, they bring their commitment and intelligence to you not just for a specific project but as an over-arching supportive guide who is prepared to come back again and again as the needs arise. These are not traditional hired guns but professionals with integrity, honor, and skill. "A fractional leader can not only provide tactical wisdom, but experienced strategic-level development, honed by years of corporate experience. Here again, a fractional leadership view can be critical to having the perspective necessary to drive impactful change." Fractional leadership creates a win-win for the client and their staff. The Fractional leader can help an organization make tough decisions and implement new strategic initiatives to pivot from immediate struggles to a “new normal” of success. To learn more about 4xi or our HQ: Fractional Leadership On-demand, email us at hello@4xiconsulting.com or click the link below. 4xi: Inspiring a brighter future, together. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, creating an impact on the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy; whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Philadelphia | Seattle | Silicon Valley | Dallas | Santiago | London | Tokyo

We all know that the saying, “it takes a village”, mostly refers to raising kids, and is often viewed as the softer side of the practicalities of parenthood. In many countries, that ‘village’ is real, and the sum of the parts is greater than the whole - the same can be true for managing an office building - it's no longer just a toss-up between soft and hard service, infrastructure vs. experience - the entire village is more important than ever before. The questions are endless, the options varied and the choices extensive. Understanding the heart of the building, and its employee's or tenants' needs becomes critical to decision making. What services need to be offered? How to motivate the workforce to choose to return to your building? How do the post-pandemic, often lighter staffing ratios cope with less? While the return to work is slowly moving forward, the support structure receiving them is being reduced with corporate service management headcounts dwindling. The dreaded ‘non-core’ spending is being cut and reduced to dangerous levels. Experts who manage vital building soft service areas such as food, conference, reception, and janitorial are leaving in droves; from elective retirement to forced downsizing, the pool of business intelligence is draining at an unprecedented rate. As the flow of the returning workforce adds stresses and strains to the corporate leaders who know only too well that they must make their environments attractive or face more resignations and reluctance to full-time return, building owners and managers are, in turn, under pressure to perform as never before in history. The employee workplace experience is critically important. Knowing how to drive workplace experience is more important now than ever before - attracting and retaining employees impacts your bottom line in so many ways. New to managing soft services? What next? Real estate, facility management, workplace resources, and in some cases human resource managers now find themselves at the helm of soft service departments with minimal experience. "So, how do you turn your building into a mecca for the returning workforce? You have just been handed the keys to the building – now what?" Remember one cornerstone that will guide you on this journey; content can be learned but your attitude of leadership, curiosity, enthusiasm, and determination will be the drivers of success. Motivating your teams, and operating partners, and spending time getting to know each operator will be a great first step in understanding the business. Your experience in your previous roles is enough to meet the challenge as you address the experience across each aspect of your building, and most importantly, the human experience with confidence. Ask questions plenty of questions - don't try and solve anything until you gain a deeper and full understanding of each area and department's purpose. Maintain the status quo, at least initially as you absorb the elements that comprise the building, the employees, and tenants, and the services themselves, AND how they all combine to impact the overall building and human experience. Understanding the finances and the key performance indicators (KPIs) that drive success are clearly important, but understanding Purpose, Vision, Mission, and the Why is incredibly important too. What is the occupier experience you aspire to? What is the level of investment to achieve these goals? Are your operating partners aligned? Where are you now compared with your aspirations? How do you measure success? In order to do this, you must do your homework first. Take a deep dive into the detail to, first of all, understand the current state, this will help you work out how to transition to the future state. The following checklist will help: CHECKLIST: WHAT YOU NEED TO KNOW: - Learn each department’s SoW's, operating procedures, and budget. - Understand not just the KPI’s, but the Value Performance Indicators too. - Get to know the operators who bring the experience to life. - Understand the purpose of each category and how it can impact. - Focus on what's important. - Align the objectives with what matters. - Redefine the expectations, scope of work, KPI's and VPI's. - Create a plan, meet, pivot, and measure. For example, if your company deems sustainability as one of the success criteria then the goal is to find the best ways to drive sustainability practices in as many areas as possible and perhaps to strive to meet the UN Global Compact standards. Perhaps the focus is health and wellness leaving you to find the best ways to provide healthier food choices, fitness centers, collaborative teams, or partners who can work together to drive these types of goals. Or, it's a case of magnetizing the physical space to a place where people choose to be. How do you tempt them to return to the office, and want to come back? "Ultimately the responsibility to advance the best workplace experience lies in the types of offerings you bring into your buildings, and for the people you want in them." To drive the best workplace experience, think about the entire journey each employee undergoes daily at your location. From their commute, parking experience, entrance to your space, coffee, lunch, meeting rooms, rest room, and more. Ask yourself if every touch point is a positive experience? Has the team thought through how you might improve each of those touchpoints? What changes could be made to make it an exceptional experience? Choosing between an entrance experience; a type of food or restaurant; enhancing technology-driven tools; health & wellness; sustainability, and more will help your employees feel good at work. Navigating through this labyrinth is a journey in and of itself. Embrace it and secure the help of a trusted advisor. A consultant or fractional leader who can coach, advise, and facilitate this new and fascinating journey into soft services management - will reduce the steep learning curve, ease the path, and help you achieve more in a shorter period. Your building awaits! Are you ready? Ann McNally is 4xi's Operations Coaching & Growth lead and specializes in focusing on growth, strategic partnerships, and supporting clients with her passion for coaching. Ann and the entire team at 4xi are here to help you drive positive change and impact. To learn more about Ann download her BIO, or you can contact her directly at annmcnally@4xiconsulting.com 4xi: Inspiring a brighter future, together. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side creating an impact on the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy, whether client, employee or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Philadelphia | Seattle | Silicon Valley | Dallas | Santiago | London | Tokyo

4xi Global Consulting & Solutions is on a quest to identify best-in-class innovation that impacts the away-from-home market: people at work, in education, at rest, and at leisure. We call this our Explorers Innovation Lab & Directory. How are organizations today tackling the issue of staffing shortages? Maybe technology has an important part to play. As workplaces begin to open their doors again, and organizations try to woo reluctant employees back into the office, amenities like food service have become more important and more complicated than ever. Returning employees want more than just their old cubicle back, they need a reason to return to work, a magnetic draw to help them overcome the often lengthy commute, leaving their home offices, and immerse them back into the work community. Food plays an important part in creating that magnet effect. Meanwhile, amenities providers need to provide that experience while working around a workforce with unpredictable schedules, while at the same time navigating a massive labor shortage. According to Catering Foodservice & Events, "Foodservice businesses have taken drastic measures to survive (and, in some cases, thrive) under pandemic conditions. As events were canceled and demand dropped for catering services, businesses needed to consider changes to staffing levels and business models. Those hard choices led to a 32 percent decrease in staffing levels for catering and mobile foodservice businesses and caused over 20 percent of such businesses to shut down permanently." To balance unpredictable throughput needs and limited staffing, it’s pivotal that businesses need to amplify the labor they have by improving their processes and stepping up their technology game. Here are some of the opportunities: Flow and layout From a process perspective, the literal layouts of operations and flow are easily overlooked. Where you put stations and cashiers matters a lot in terms of how people move through a space and how quickly they can find what they want and get served. Given there’s limited time or appetite to reconstruct cafe spaces, this should be the first thing you plan (along with taking some of our technology suggestions into account). Menu optimization Beyond the flow of a cafe, menu choices greatly impact how many people you can serve with a limited staff. Many cafes put a hefty premium on having tons of menu choices and customization within those options. While this is often something that staff flag as desired in surveys, it can actually negatively impact the overall cafe experience. The more options and customization, the slower people tend to be when ordering. This is due to having an overwhelming number of options and multiple decisions throughout an order - slowing down the process. A greater variety of menu items and customization options also makes it harder for cafe staff to really master the dishes that they create due to the sheer variety they may be in charge of, lowering the quality of the end product and the speed they can prepare. Instead, fewer total menu items and options allow your team to deliver the best possible quality of product and experience within the resources you have. Technology Beyond process improvements, there are a few technologies that were already gaining ground before the pandemic that can provide a lot of efficiency to operations. With the pandemic acting as a “reset” of expectations, all of these technologies have seen huge increases in usage and guest preference - making now the perfect time to integrate them into your operations. Customer-Facing Tablets Rather than making ordering dependent on staff taking each order, many companies install banks of ordering tablets. These can go either at the front of each station where people would usually order or as a large bank in a single part of a cafe where guests can order from multiple stations. This frees up your team to focus on food prep as orders come through. Mobile and Online Ordering Similar to ordering from a tablet, having a mobile app or responsive website for customers to order from increases convenience and reduces the need for staff to use time taking orders directly from each customer. An extra advantage of online ordering is that you can set up your cafe to deliver directly to customers - improving their experience and helping to drive sales during off-hours, thanks to the extra convenience. AI-Powered Self-Checkout One of the most exciting developments we’ve seen in cafe technology is using cameras and artificial intelligence to make self-checkout a seamless experience. The most popular system for this that we see in the field is Mashgin, whose Touchless Checkout System finishes transactions up to 400% faster than a typical cashier. Essentially, a customer just grabs the items they want from different stations, puts them down on Mashgin’s tray, and the order instantly rings up! (See it in action here). This is an enormous amplifier since you can have minimal staff helping customers checkout, instead, focus your team on making food, cleaning up, and helping customers who need it. The huge increase in checkout speed also reduces lines dramatically, increasing revenues by as much as 300% in long-line environments like sports concessions. While cafes have been out of commission for a while, Mashgin has seen phenomenal growth in the last year as sports returned in force and convenience stores faced a similar labor challenge to what the hospitality industry is going through now. The company reported that it grew sales by 300% in 2021, reaching over 1,000 locations and recently raising a funding round valuing Mashgin at $1.5 Billion. Integrating It All Together Any one of these technologies and tactics can help you get more out of the limited teams we’ll all be working with in the near future, but thoughtfully bringing them together can make a really compelling impact. Finding vendors who are willing to (or already have) integrated their technologies with the others featured above can create a much better experience for your guests. They will also do best when paired with critical existing payments and perk structures like CBORD if you offer guests an ID-based stored value solution. One of the reasons you’ll see us bring up Mashgin from time to time is that they already offer a complete ecosystem for all the technologies above. While they started in the AI-checkout space, they’ve built those other amplifying technologies over the years to save managers the headache of building menus and managing sales across multiple checkout formats. If you happen to be at National Restaurant Association Show this coming few days, we'd recommend checking them out - they’ll be at booth 5649. Inspiring a brighter future, together. 4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side creating an impact on the Human Experience (HX) for people at work, in education, rest, and at leisure. We believe in a people-first, experience-led philosophy, whether client, employee, or guest – their experience is the fundamental foundation of success. We work with corporations, service providers, and innovators: Strategic Advisory & Special Projects (SPx) Headquarters Fractional Support On-Demand Evolving Experiences© - Employee (EX) & Customer Experience (CX) Design4Life©: Environmental, Physical, and Experiential Design Global Amenities Strategy, Design & Operations TRUE NORTH©: Strategic Partnership & Growth Explorers Innovation Directory: Gateway to Innovation Sustainability Simplified©: Supply Chain & Innovation Market Research Reports & Benchmarking 4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy. San Francisco | New York | Orlando | North Carolina | Philadelphia | Seattle | Silicon Valley | Dallas | Santiago | London | Tokyo