For most organizations, the first point of contact with clients and prospects is either through the website or for those wanting to know more, a direct reach out – how are you dealing with this critical first experience?
“One large, global, multi-billion-dollar organization has an issue - when you call their global headquarters, the operatives don’t understand the business, where to direct your call, and when you ask to talk to someone about their ‘widgets’, they put you through to the Human Resources department!”
This is a real issue for many organizations out there, including yours
The chances are, for many, you’ve probably already spoken to one of the Moneypenny special operatives at some point.
Moneypenny is a modern-day success story based on the clear need in the market to have a professionally trained, enthusiastic, and friendly team at the end of the call - knowledgeable about your business, and able to ask knowledgeable questions to redirect the caller to the right person in your organization.
While Moneypenny now has a global presence, managing more than 20 million calls, chats, text messages, and emails for more than 21,000 clients annually, the company came from humble beginnings.
Founded in 2000 by brother and sister Ed Reeves and Rachel Clacher with just a $15K investment, today the company employs more than 1,000 people – with offices in Atlanta and the UK and annual revenues of over $60M.
“In a previous business, Moneypenny’s co-founder, Ed Reeves was on a surfing trip when a client called in with a simple question that the receptionist failed to answer. The client went elsewhere, and hence the realization of the need in the market and Moneypenny was born.”
Moneypenny is there to support you and your business with professional virtual reception services, 24/7, leaving no call unanswered.
Moneypenny’s award-winning Receptionists provide a seamless service to businesses of all sizes and become valuable members of the client’s team, despite not being physically at the client’s offices.
Thinking and acting differently lie at the heart of everything Moneypenny does as a business and, along with positivity and a proactive approach, encompass everything now synonymous with being a Moneypenny Receptionist. There are 101 reasons why Moneypenny is different, but here are some of the best:
RECRUITING FOR ATTITUDE: first impressions count, every time
EXPERTISE: passionate professionals and state of the art technology
SYNERGY: matching the right Moneypenny professional with your business
CONTINUOUS IMPROVEMENT: commitment to be the best, always
SEAMLESS SUPPORT: Intelligent technology, call routing, 24/7 full-service support
ENGAGEMENT: Ignore client feedback at your peril, always listening
INNOVATION: Helping clients work smarter and leverage innovation, always
SHARE KNOWLEDGE: Insights, Data, Thought Leadership, keeping ahead, always
MONEYPENNY LOVE: The secret sauce that makes Moneypenny the employer of choice
At 4xi Global Consulting & Solutions, we’re dedicated to the quest of driving a better Human Experience (Hx), and exploring alternative ways to, operate better, be more efficient, and drive better experiences. To that end, we believe Moneypenny is the perfect solution to deliver an elevated inbound customer call experience driving efficiency and at the same time reducing cost.
For more information on Moneypenny or any of our Innovation Partners, visit our Explorers Innovation Directory or email us at hello@4xiconsulting.com
4xi: Innovating the future, together.
4xi: Inspiring the future, together.
4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side creating an impact in the Human Experience (HX) for people at work, in education, rest, and at leisure.
We believe in a people-first, experience-led philosophy, whether client, employee or guest – their experience is the fundamental foundation of success.
We work with corporations, service providers, and innovators:
Strategic Advisory
Amenities, Design & Operations
Customer Experience (CX)
Training & Development
Strategic Partnership & Growth
Innovation
Solutions & Support
Our Strength is in the Power of Our Collective.
4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.
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