Why taking a hard look at your company's service and amenities plan is critical to your firm's long-term success.
No matter the size, industry, or goals of your company, building out the best possible workplace experience (WPx) needs to be front and center in your thinking. If it isn't you may want to step back and think about the level of priority being placed on employee satisfaction, customer satisfaction, productivity, work-life balance, recruiting, and retention within your firm.
Creating a world-class WPx environment is complex and needs to be thought through comprehensively. The effort you put into ensuring you are creating the right work environment needs to be equal to the energy you put into building a satisfied loyal customer base.
The level of service and satisfaction you deliver to customers can be directly connected to the level of support and effort you strive to deliver to your employees.
When thinking through a WPx strategy, many factors and variables need to be visualized before you even begin to build out a plan. It is critical that you include amenities and services in the plan forward. You want to ensure that what you are doing relative to services and amenities is “intentionally” in your strategic plan.
Too often I see elaborate plans around buildings, restructuring, or new buildouts where the plan for the services is treated as a second thought, or reaction to something happening in the market, or treated as a secondary priority once everything else is figured out.
By doing that you are limiting the value proposition and ROI you should be getting from said services and amenities.
Picture a bicycle wheel made up of a hub, spokes, rim, and tire. Perfectly balanced when built right, beautiful to look at, efficient in function. Look at this graphic as you look at your workplace experience:
The hub in the middle is your employee, the rim is your business or office.
The tire is the connection to the world outside of the office.
Then there are the spokes tens to hundreds of them not there for looks but there to ensure perfect balance and function.
The spokes are the connection between the employee, the company, and ultimately the customer. These spokes represent everything you are doing to create the right WPx within the firm.
Every spoke in that wheel should be Intentionally placed, every spoke placed, removed, or not used should be by choice or design.
John Schmidt
Corporate Strategy & Workplace Experience
4xi Global Consulting
Global amenity services and operations, transforming the work experience, and leveraging the 4xi strategic and tactical network.
You can contact John directly at john@4xiconsulting.com or learn more about John by reading his bio.
4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure.
We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success.
We work with corporations, service providers, and innovators:
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Headquarters Fractional Support On-Demand
Evolving Experiences© - Employee (EX) & Customer Experience (CX)
Design4Life©: Environmental, Physical, and Experiential Design
Global Amenities Strategy, Design & Operations
TRUE NORTH©: Strategic Partnership & Growth
Sustainability Simplified©: Supply Chain & Innovation
Market Research Reports & Benchmarking
Project Management Office
Food Craft Culinary Consulting
CREATE. : Graphic Design and Creative Services
DATAxi: Data Ingestion and Visualization
Explorers Innovation Directory: Gateway to Innovation
4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.
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