Tony Johnson, Customer Experience Strategist, and Chief Experience Officer in Residence at 4xi Global Consulting interviews Customer Success Lead, Bennett Bennett at 4xi Innovation Partner, Mashgin.
In this episode, Tony and Bennett discuss technology, deployment, and customer self-service, including:
Educating customers is key to removing the mystery from technology and empowering users.
Infrastructure must be a consideration of any organizational improvements, including technology.
Self-service is about providing options to ensure that customers have a path that makes sense for them.
Enabling self-service frees up employees for higher-value tasks, such as guest engagement and stocking shelves.
It's time for the great service comeback!
Listen to the full podcast HERE
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