Our Strength is in the Power of Our Collective.

Barbara Boden, Managing Partner and co-founder, and Ann McNally from boutique advisory firm 4xi Global Consulting, share their insights...

Today’s journey of experience is ever evolving and that is what makes it such an opportunity for differentiation. As we continue to move on from the pandemic into something more familiar, we are visited by the Ghost of CX past. The economy is a challenge, staffing is a nightmare, and we are all trying to find our way within this evolving marketplace. It’s possible we need to take a step back and ask the fundamental question – why should anyone care about customer experience