
#InsightsIn5: Customer Experience is more than just being nice
Last week’s #GlobalHangout was co-hosted by Transition AMP and 4xi Global Consulting & Solutions, chaired by Jackie Cupper, and moderated by Karen Turton. Guest speaker, 4xi's Customer Experience Officer, Tony Johnson discussed how standards and processes protect your customer experience and brand standards. Here's some of his pearls of wisdom: "I believe that everyone should work in a restaurant for a month to hone their leadership, service, and attention to detail." - Tony