Sharing the latest episode of On-Verve's podcast hosted by Bianca Angelico, founder and Managing Director of exciting new guest services provider, On Verve. Bianca is also the co-chair and co-founder of Emerging Workplace Leaders and a leading light in the world of facilities management.
This episode is with 4xi's very own Managing Partner and co-founder, Barbara Boden having spent her entire career driving the best possible customer experiences. Indeed, fundamental to 4xi's people-first approach and how through a hospitality lens, 4xi is helping organizations across all sectors and industries to attain ever-greater heights of CX.
Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we went international as our guest this week is based in New York. Barbara Boden is the Co-Founder and Managing Partner at 4xi Global Consulting and was previously the Managing Director of Amenity Services at JP Morgan Chase & Co.
Topics we cover;
Thoughts on the famous saying ''customer is always right''
Employee's are expecting change - time to listen and give choices
Mindfulness in the workplace
What has been missing in the workplace in the last 15 months
Future of amenities in the workplace (we also talk about the virtual community)
Return to the Office in the USA
Listen to the fire round - Barbara's favorite quote is powerful
Inspiring the future, together.
On Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee experience and creates the right atmosphere for your guests.
4xi Global Workplace Consulting & Solutions provides a range of services to support Corporations, Service Providers, Innovators, and Accelerators to navigate the world of work. Inspiring the future of work, together.
4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.
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