Boutique advisory and consulting firm 4xi Consulting expand global hospitality, operations, and amenities team and capability with the appointment of industry veteran Rob Gordon.
Robert joins 4xi Global Consulting after successful stints in building and rebuilding hospitality programs. Working throughout the non-commercial hospitality sector, he has also helped retail establishments find operational efficiencies with a hospitality mindset.
Most recently, Robert led the opening team of a biotech incubator startup as it purchased a NYC landmark building and created collaborative spaces for residents of the building while marketing the event space to external clients.
Prior to that, Robert developed a global team to deliver strong operational and hospitality-focused services to American Express employees around the world. Leading a team of professionals, Robert recreated the colleague experience for the entire organization.
With over 30 years in the retail, corporate real estate, and noncommercial foodservice sectors, Robert brings expertise and experience to the 4xi consulting team helping clients drive positive change with a hospitality mindset.
“We’re delighted to welcome Rob to the 4xi family. His background and pedigree add further expertise and credibility to our stellar team of client-side and operator-side senior executives, global experience, and our focus on the away-from-home markets.” - Simon Elliot, Managing Partner, 4xi
Robert has held many positions with both contractors and corporate occupiers that offer him a unique perspective on the landscape of the business. Robert has developed, designed, and delivered solutions for all areas of hospitality. From Reception and Audio-Visual Services to Food and Beverage operations and is a leader in the industry. Robert has helped positively transform corporations with Organizational Development and Talent Management to culture and transformation initiatives within real estate and workplace strategy.
With global experience in designing spaces, along with his keen eye for cost-effective operations, Robert has led projects of both design and improvement across the world. Additionally, Robert has curated amenity programs for large organizations (including membership programs) that bring out their own culture through the amenities and services provided on-site and virtually.
Robert has spent a great deal of time working on engagement models for the virtual employee as he feels that all employees, no matter where they sit, should have similar access to the offerings in each and every group.
“Rob compliments 4xi’s philosophy and commitment to a people-first approach at the very heart of what we do. How through the lens of hospitality we use this to advance the human experience whether people at work, in education, at rest, or at leisure.” – Barbara Boden, Managing Partner, 4xi
Robert’s areas of expertise are many, including:
Corporate Hospitality functions
Facility Management operations and analytics
3rd Party management oversight (Vendor Performance Management)
Real Estate management companies
Self-Operated Food Service Programs
Retail Restaurants
Private clubs
Organizational Development/ Talent Management
Robert is a graduate of Towson University (formerly Towson State) and is an active member and past president of the Society for Hospitality and Foodservice Management (SHFM).
A big welcome to Rob – Our Strength is in the Power of Our Collective.
For more information on 4xi and how we can help your organization, visit our website at: www.4xiconsulting.com, email us at hello@4xiconsulting.com, or contact Rob directly at robgordon@4xiconsulting.com
4xi Global Consulting & Solutions is a team of talented leaders from both the client-side and service provider side, impacting the Human Experience (HX) for people at work, in education, rest, and at leisure.
We believe in a people-first, experience-led philosophy. Whether client, employee, or guest – their experience is the fundamental foundation of success.
We work with corporations, service providers, and innovators:
Strategic Advisory & Special Projects (SPx)
Headquarters Fractional Support On-Demand
Evolving Experiences© - Employee (EX) & Customer Experience (CX)
Design4Life©: Environmental, Physical, and Experiential Design
Global Amenities Strategy, Design & Operations
TRUE NORTH©: Strategic Partnership & Growth
Explorers Innovation Directory: Gateway to Innovation
Sustainability Simplified©: Supply Chain & Innovation
Market Research Reports & Benchmarking
4xi is proud to be Chair of WORKTECH Academy for North America and a member of its Leadership Advisory Board. 4xi is a Global Ambassador for WORKTECH Academy.
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