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Pattern of Management: A Blueprint for Guest Experience Excellence
The most powerful way to improve the guest experience is to be out in your business working with your teams to deliver excellence.
Tony Johnson
Dec 97 min read


It Takes a Village: Managing Corporate 'Soft Services'
We all know that the saying, “it takes a village”, mostly refers to raising kids, and is often viewed as the softer side of the...

4xi Global Consulting
Jul 12, 20225 min read
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