Simon Elliot
Jul 24, 20211 min
In this episode, Tony and Bennett discuss technology, deployment, and customer self-service, including:
Educating customers is key to removing the mystery from technology and empowering users.
Infrastructure must be a consideration of any organizational improvements, including technology.
Self-service is about providing options to ensure that customers have a path that makes sense for them.
Enabling self-service frees up employees for higher-value tasks, such as guest engagement and stocking shelves.
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